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Added 7 hours ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 8 hours ago
MP
Customer Service Representative - 18 month contract
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 5 days ago
Plastics Labourer
Mauser Packaging Solutions
Lloydminster, AB
Added 9 days ago
MP
Maintenance Mechanic - 10 Hour
Mauser Packaging Solutions
Langley (District), BC · City of Langley, BC
- Full-time
Added 9 days ago
MP
Maintenance Mechanic - 10 Hour
Mauser Packaging Solutions
Langley (District), BC · Langley, BC
- Full-time
Added 13 days ago
MP
Production Assistant - Seasonal
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 13 days ago
MP
Production Assistant - Seasonal
Mauser Packaging Solutions
Springhill, NS
- Full-time
Added 20 days ago
MP
Customer Service Representative
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 20 days ago
MP
Customer Service Representative
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
MP
Sales Director - Canada
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
MP
Plant Supervisor
Mauser Packaging Solutions
Winnipeg, MB
- Full-time
Added 1 month ago
MP
Financial Analyst
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
MP
Manutentionnaire d’entrepôt/Warehouse Labourer
Mauser Packaging Solutions
Montreal, QC
- Full-time
Added 1 month ago
MP
Operations Supervisor
Mauser Packaging Solutions
Brampton, ON
- Full-time
Added 1 month ago
MP
Material Handler - Mezzanine (12 Hour)
Mauser Packaging Solutions
Langley (District), BC · Langley, BC
- Full-time
Added 1 month ago
MP
Customer Service Representative (12-Month Maternity Leave Coverage)
Mauser Packaging Solutions
Edmonton, AB
- Full-time
Added 1 month ago
MP
Senior Tax Manager
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
MP
Production Labourer
Mauser Packaging Solutions
Winnipeg, MB
- Full-time
Added 1 month ago
MP
Représentant des ventes internes ( Inside Sales Representative)
Mauser Packaging Solutions
Montreal, QC
- Full-time
Added 1 month ago
MP
Customer Service Representative
Mauser Packaging Solutions
Edmonton, AB
- Full-time
Added 1 month ago
MP
Senior Tax Manager
Mauser Packaging Solutions
Oakville, ON
- Full-time
Added 1 month ago
MP
Production Manager
Mauser Packaging Solutions
Burlington, ON
- Full-time
Added 1 month ago
MP
Millwright
Mauser Packaging Solutions
Mississauga, ON
- Full-time
Added 2 months ago
MP
Journalier / Labourer
Mauser Packaging Solutions
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- Full-time

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Mauser Packaging Solutions

Customer Service Representative - 18 month contract

Oakville, ON, Canada

Salary Range: $55,000 - $57,000 · Full-time

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Job details

Pay: Salary Range: $55,000 - $57,000
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-3 years of customer service experience required
Posting language: English
Posted: Oct 7, 2026

Original job description

Responsibilities

JOB DESCRIPTION

Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.

Requirements

Associate or Bachelor’s degree preferred but not required
Manufacturing experience is strongly preferred
1-3 years of customer service experience required
Microsoft Office Suite – basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills

Salary Range: $55,000 - $57,000

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better - and help them be better stewards of the environment.

Whether you’re a seasoned professional - or just beginning your career - there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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More about this job

Responsibilities

Build customer relationships and manage assigned accounts, including order entry, delivery schedule coordination, order confirmations, and communication about changes or service issues. Resolve customer complaints, review shipments and billing, manage credits and returns, process plant claims, and prepare inventory and open-order reports.

Requirements

One to three years of customer service experience is required, and manufacturing experience is strongly preferred. An associate or bachelor's degree is preferred but not required; candidates should also have basic to above-average Microsoft Office and Excel skills, quantitative ability, strong communication, and customer-focused problem-solving skills.

Skills

Customer Service
Problem-Solving
Order Entry
Order Management
Microsoft Office
Excel
Quantitative Skills
Verbal Communication
Written Communication
Inventory Management
Billing Accuracy
Issue Resolution
Cross-Functional Communication
Manufacturing Experience

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Order Maintenance
Account Management
Delivery Schedules
Order Confirmations
Service Issues
Customer Complaints
Billing Accuracy
Credits
Return Authorizations
Pallet Returns
Inventory Usage
Open-Order Reports
Shipment Tracking
Plant Claims
Shipping Documentation
Microsoft Office
Excel
CRM
Manufacturing
Sales
Plant Management
Pricing
Problem-Solving

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