Service Administrator
November 3, 2026
Department
Service
Location:
Winnipeg, MB
Job Type
Full Time
Description
Service Administrator
Maxim Truck & Trailer
1860 Brookside Blvd.
Winnipeg, MB R3C 2E6
Are you highly organized, customer-focused, and passionate about keeping operations running smoothly? We are seeking a Service Administrator to support our busy service department by managing work order administration, invoicing, customer follow-up, warranty processing, and general administrative functions. This position is ideal for someone who enjoys balancing multiple priorities, solving problems, and working closely with customers and internal teams to ensure a seamless service experience.
Responsibilities
- Processes and closes retail work orders by preparing invoices, applying write-offs per company guidelines, reconciling sublet accounts, and splitting work orders for billing or follow-up action.
- Reviews repair orders for accuracy and completeness, ensuring all customer, vehicle, parts, labor, authorization, and sublet documentation requirements are met.
- Manages select service and facility-related payables, including shop supplies, tools, uniforms, and building maintenance services, while helping maintain workplace safety compliance.
- Assists with payroll administration, timesheet reconciliation, warranty processing, recall and coverage checks, and monitoring aged work orders.
- Provides reception support as needed and may prepare customer estimates for standard repairs, new vehicle preparation, and fleet/tender purchases.
- Maintains accurate records and coordinates with service, parts, and shop teams to ensure efficient workflow and customer service delivery.
Hours: Monday to Friday, 7:30 PM – 4:00 PM; provides weekend vacation coverage if needed.
Qualifications
- 2+ years invoicing experience with knowledge of debits/credits
- Working knowledge of servicing heavy-duty trucks & trailers (or related industry) in order to understand repair time length and managing work orders is preferred
- Customer service experience preferred
- Excellent fact finding and analytical skills
- Organized, sets priorities, meets deadlines
- Strong aptitude for numbers, shows attention to detail
- Basic computer experience with MS Word and Outlook
- Exposure to a centralized billing system; Karmak knowledge preferred
- Accurate keyboarding & data entry
- Ability to work with interruption
Why choose Maxim?
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company
More About Us
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal. We are proud to be a Canadian company with approximately 450 employees in business for over 40 years.
Why not be a part of the Maxim team? Apply today!