Original job description
<div><div><div><p><strong>Company Description </strong></p></div><div><p>Mercana is one of North America’s leading home furnishings wholesalers, with interior designers and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season, including wall art, furniture, lighting, and home decor accessories. </p></div><div><p>We are seeking a hardworking and positive individual to join our Warehouse Team. This team plays a crucial role in managing the inventory and movement of our products. The successful candidate will be a well-organized team player who prioritizes safety while pursuing quality work. Above all, they have a positive attitude and contribute to our respectful work environment. </p><p><strong>Our address is: 3250 189 St, Surrey, BC V3Z 1A7 - please check if you are able to reliably commute to the site. </strong></p></div><p><strong>Position Summary </strong></p></div><div><p>The Warehouse Associate is central to the execution of Mercana's distribution and warehousing operations, working across outbound (picking, packing, loading), inbound (receiving, put-away), and general functions (returns, inventory, and sample management). </p></div><div><p>A dedicated part of the role is sample management — picking, assembling, packing, and tracking samples and stock items for product reviews, photoshoots, and visual merchandising — coordinated closely with the Design and Merchandising teams. </p></div><div><p>The focus is timely, efficient, and error-free completion of assigned work that meets and helps exceed individual, department, and warehouse performance metrics. This is a foundational hourly role; Associates grow in responsibility and level (O1 to O2) by mastering all warehouse functions over time. </p></div><div><p><strong>Key Responsibilities </strong></p></div><div><p>Outbound — Picking & Packing </p></div><div><ul><li><p>Gather items from bins and palletized locations and pack orders for shipment in a timely manner. </p></li></ul></div><div><ul><li><p>Conduct quality-control checks to ensure order accuracy and product integrity. </p></li></ul></div><div><ul><li><p>Use RF scanners and the warehouse management system (WMS) to track inventory and manage orders; create shipping documents and labels. </p></li></ul></div><div><ul><li><p>Communicate with internal stakeholders when orders are ready to ship. </p></li></ul></div><div><p><strong>Outbound — Loading </strong></p></div><div><ul><li><p>Load palletized orders into delivery vessels for safe transport. </p></li></ul></div><div><ul><li><p>Ensure orders are properly wrapped, supported, labelled, and documented to minimize transit damage. </p></li></ul></div><div><p><strong>Inbound — Receiving & Put-Away </strong></p></div><div><ul><li><p>Stock and organize inventory within the distribution center. </p></li></ul></div><div><ul><li><p>Confirm product received against the BOL and inventory systems; inspect for damage and report discrepancies. </p></li></ul></div><div><ul><li><p>Assign warehouse locations for received items and document accurately in the inventory management system. </p></li></ul></div><div><p><strong>Returns Processing </strong></p></div><div><ul><li><p>Physically return cancelled and returned items to the correct bins or locations. </p></li></ul></div><div><ul><li><p>Receive returned goods in the inventory system and move them to Quality Control; use RF scanners to bring product back into inventory and assign bins/pallets. </p></li></ul></div></div><div><div><ul><li><p>Ensure timely, accurate daily processing of returns on Mercana's eCommerce platform, including put-away and reshipment; implement corrective actions to prevent recurrence. </p></li></ul></div><div><p><strong>Inventory Counting & Control </strong></p></div><div><ul><li><p>Participate in regular audits and cycle counts; identify and address discrepancies and maintain accurate records. </p></li></ul></div><div><ul><li><p>Communicate inventory movements and ensure prompt system adjustments to reflect accurate levels. </p></li></ul></div><div><ul><li><p>Barcode any items missing barcodes to ensure accurate tracking and identification. </p></li></ul></div><div><p><strong>Sample Management </strong></p></div><div><ul><li><p>Pick samples and stock items accurately and on time for product reviews and photoshoots. </p></li></ul></div><div><ul><li><p>Unbox and assemble samples and stock items to provided guidelines and standards, taking care to avoid damage. </p></li></ul></div><div><ul><li><p>Pack and label items for return or storage; ensure physical disposition of all samples — returning to the warehouse or to sales locations. </p></li></ul></div><div><ul><li><p>Move large furniture items safely and coordinate sample inventory movements with the Warehouse lead and Design / Merchandising teams. </p></li></ul></div><div><p><strong>General Warehouse Duties & Safety </strong></p></div><div><ul><li><p>Follow safety protocols during heavy lifting and loading/unloading; operate mechanical assists (forklift, pallet jack, raised platforms) and work safely at heights. </p></li></ul></div><div><ul><li><p>Maintain clean workspaces, work collaboratively, and participate in process- and procedure-improvement projects. </p></li></ul></div><div><ul><li><p>During downtime, support other warehouse activities (picking, packing, put-away, container unloading) as directed; additional duties may be assigned</p></li></ul><p><strong>Qualifications</strong></p><div><div><ul><li><p>High school diploma or equivalent; positive, reliable attitude. </p></li></ul></div><div><ul><li><p>Experience in warehouse operations and picking/packing; sample handling and product assembly an asset. </p></li></ul></div><div><ul><li><p>Basic computer acumen; familiarity with RF scanners, WMS, and barcode / inventory management systems. </p></li></ul></div><div><ul><li><p>Detail-oriented with strong organizational and multitasking skills; able to follow assembly guidelines. </p></li></ul></div></div><div><div><ul><li><p>Physically fit for repetitive bending, twisting, reaching, and lifting; able to handle furniture up to 300 lbs with support equipment. </p></li></ul></div><div><ul><li><p>Comfortable working at heights up to 30 ft on secure safety equipment. </p></li></ul></div><div><ul><li><p>Fluent in English (oral and written). Reliable transportation an asset. Steel-toed safety shoes required; additional PPE provided. </p></li></ul><p><strong>What we offer: </strong></p><p> </p><div><div><p>At Mercana, we want to continually invest in our greatest resource – our people. We hope to make your employment experience with us the best possible with employee rewards and benefits that contribute to a balanced and enjoyable lifestyle for you and your family. Here is what you can expect from us: </p></div><div><ul><li><p>Competitive Salary Packages </p></li></ul></div><div><ul><li><p>Starting wage: $19/hr, with potential for more, based on experience. </p></li></ul></div><div><ul><li>Monday to Friday 9:00AM - 5:00PM</li></ul></div></div><div><div><ul><li><p>Two weeks of annual vacation leave </p></li></ul></div><div><ul><li><p>Extended health and dental benefits for you and your family </p></li></ul></div><div><ul><li><p>Access to exclusive discount offers and deals for Mercana staff on all furniture, lighting, and accessories </p></li></ul></div></div></div></div></div></div>
