Company Description Milestones Grill + Bar is a Canadian restaurant brand that began in Vancouver in 1989 and now offers craveable classics with a distinctive twist across the country. The company focuses on delivering high-quality food in an atmosphere that is genuine, friendly, and professional, whether guests visit for brunch, Happy Hour, or dinner. Milestones invests in hiring and developing team members, aiming to be an industry leader in hospitality and training. Team members are given tools, support, and opportunities to grow into hospitality experts and culinary specialists. Milestones is a strong fit for individuals who value great food, great people, and a fun, engaging work environment.
Role Description The Assistant General Manager is a full-time, on-site role based at the Milestones Grill + Bar location in Guelph, ON. This role supports the General Manager in overseeing daily restaurant operations, including supervising front-of-house and back-of-house teams, monitoring service standards, and ensuring a welcoming, guest-focused environment. The Assistant General Manager helps manage scheduling, labor, and inventory, supports budget and sales targets, and assists with local marketing initiatives. Day-to-day responsibilities include coaching and developing team members, resolving guest concerns, maintaining health and safety standards, and ensuring brand consistency in food quality and service. This role also collaborates with leadership to implement training programs, drive performance, and foster a positive, inclusive workplace culture.
Qualifications
- Proven experience in restaurant or hospitality management, with skills in team leadership, staff supervision, and performance coaching.
- Strong guest service skills, including conflict resolution, relationship building, and a commitment to delivering a consistent, high-quality dining experience.
- Operational management capabilities, such as scheduling, inventory control, cash handling, and understanding of basic budgeting and cost management.
- Knowledge of food safety, health and safety regulations, and best practices in maintaining a clean, compliant, and efficient restaurant environment.
- Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and interact professionally with guests and partners.
- Ability to thrive in a fast-paced setting, prioritize multiple tasks, and adapt to changing business needs and peak service periods.
- Previous experience in casual or upscale dining environments is an asset; formal hospitality or business education is beneficial but not required.
- Availability to work a flexible schedule, including evenings, weekends, and holidays, as required by restaurant operations.
