You belong at Day & Ross.
International Logistics Coordinator
Full-time
Florenceville, NB
The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations
How You’ll Help:
- Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise.
- Complete required ocean carrier documentation for pickup and release at destination
- Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances
- Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
- Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
- Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
- Coordinating customs clearance and cross border documentation
- Escalate issues according to established procedures in a timely, accurate and appropriate manner
- Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues
- Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
- Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
- Establish strong relationships with both McCain & 3rd Party customers to continue growth and business support
- Provide internal communications on account details, including gaps, breakdowns and wins
- Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations
- Other related duties as may be required.
Your Skills and Experience:
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.
