At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do - and we're looking for someone who feels the same way.
We’re looking for an experienced Business Analyst to join our Project Management Office for 18-month and help turn business needs into practical, well-defined solutions.
You’ll work alongside project managers and teams across the organization, including Claims, Assistance, Operations, Partnerships & Client Relations, Product, Marketing & Communications, Business Excellence, Finance, Human Resources, and Information Technology.
From discovery and requirements gathering through testing and go-live, you’ll help teams understand their current processes, identify what needs to change, and translate those needs into clear requirements that developers and external vendors can work with.
Our project portfolio is diverse. You may support new system implementations, client projects, integrations, reporting and dashboards, process automation, or internal tools. Because our systems and business needs continue to evolve, you should be someone who enjoys learning, asking thoughtful questions, and solving problems.
What You’ll Do
- Learn how our internal systems and vendor platforms work together and become a trusted resource for our teams.
- Work with business teams to understand and document current processes, business rules, pain points, and future-state requirements.
- Gather, document, and manage business and functional requirements, user stories, and acceptance criteria.
- Translate business needs into clear requirements that technical teams and vendors can confidently build against.
- Define data mapping and integration requirements and work with developers and vendors to resolve gaps.
- Lead workshops and working sessions with front-line employees, team leads, leaders, technical teams, and external partners.
- Analyze operational data to validate assumptions, identify issues, and help measure potential benefits.
- Support User Acceptance Testing (UAT), including developing test scenarios, preparing test data, coordinating testing, documenting defects, and confirming fixes.
- Support successful change and implementation by creating process documentation, training materials, and go-live readiness plans.
- Keep project managers and leadership informed of key decisions, risks, dependencies, and progress.
What You Bring
- Post-secondary education in Business Administration, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- 7+ years of Business Analyst experience, ideally supporting system implementations or integrations.
- Experience owning requirements from initial discovery through implementation and go-live.
- Strong business process analysis and process-mapping skills.
- The ability to quickly learn unfamiliar systems and understand how they support business operations.
- Experience writing clear, actionable business and functional requirements, user stories, and acceptance criteria.
- Confidence working with data, including basic queries, data reconciliation, and investigating discrepancies.
- Hands-on testing experience, including test case development, UAT, defect tracking, and validation.
- Strong written and verbal communication skills, with the ability to adapt your approach for business users, technical teams, vendors, and senior leaders.
- Experience working with external vendors and keeping deliverables aligned with agreed requirements and scope.
- Proficiency with Microsoft Office, particularly Excel.
- Strong organizational skills and the ability to independently manage priorities across multiple projects.
Nice to Have
You don’t need to check every box, but experience in any of the following would be an asset:
- Insurance, particularly travel, student, or expatriate health insurance.
- Claims, assistance, or related insurance operations.
- API integrations between internal systems and external vendor platforms.
- Microsoft 365 tools such as Teams, Lists, SharePoint, and Power BI.
- Jira or similar tools used for Agile or sprint-based delivery.
- Artificial intelligence or automation platforms, including concepts such as explainability, confidence thresholds, and human review.
- Working in a regulated environment with privacy or data residency requirements.
- Certified Business Analysis Professional (CBAP) or a comparable business analysis designation.
- French-language skills.
What You Can Expect
- Core working hours of 8:00 a.m. to 4:00 p.m. Eastern Time.
- Some flexibility may be required outside regular hours to support system releases or User Acceptance Testing.
- Occasional travel between our Calgary and Toronto offices.
- Opportunities to contribute to special projects and initiatives across the organization.
Why This Role?
This is a great opportunity for a Business Analyst who enjoys variety and wants exposure across multiple areas of the organization. You’ll have the chance to work on projects that improve systems, processes, data, and the overall experience of the teams and clients we support.
What's In It for You
- Salary Range: 100-110k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)
- Flexible hybrid/remote work setup
- Comprehensive health benefits
- Employee assistance program
- Wellness spending account
- Minimum 3 weeks vacation (plus generous sick and flex days)
- Tuition reimbursement
- Real opportunities for growth and skill development
- Inclusive, diverse workplace culture
- Leadership that genuinely cares about your success and well-being
- Clear paths for both vertical and horizontal career growth
MSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.
If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
We thank all applicants for their interest. Only those selected for an interview will be contacted.
In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position
