Job Description – Mid-Senior ServiceNow Developer
Work Arrangement: Hybrid – 3 days onsite per week
Job Type: Contract
Start Date: ASAP
Working Hours: 8:30 AM – 5:00 PM
Job Summary
We are seeking an experienced ServiceNow Developer with strong hands-on expertise in CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), Discovery and enterprise inventory management.
The ideal candidate will have at least 5 years of ServiceNow development experience, including platform customization, automation, integrations and configuration management in large enterprise environments.
Key Responsibilities
- Design, develop, configure and enhance ServiceNow applications, particularly CMDB, HAM and SAM.
- Manage Configuration Items (CIs), CI relationships, lifecycle processes and CMDB data quality.
- Configure CMDB identification and reconciliation rules (IRE), CMDB Health and CMDB Data Manager.
- Implement and support Hardware Asset Management, including asset inventory, procurement, deployment, transfers and retirement.
- Support Software Asset Management, including software normalization, entitlements, license reconciliation and compliance.
- Configure ServiceNow Discovery, Service Mapping, Discovery schedules and MID Servers.
- Develop custom solutions using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and UI Actions.
- Build automated workflows using Flow Designer and IntegrationHub.
- Develop and maintain REST/SOAP API integrations with external enterprise systems.
- Create and enhance Service Catalog Items and platform workflows.
- Troubleshoot technical issues, optimize performance and maintain technical documentation.
- Collaborate with architects, business analysts and stakeholders to deliver scalable solutions.
Mandatory Skills
- 5+ years of hands-on ServiceNow development experience.
- Strong experience with ServiceNow CMDB, HAM, SAM and Discovery.
- Strong JavaScript development, Glide APIs, Business Rules and Script Includes.
- Experience with ServiceNow Discovery, Service Mapping and MID Servers.
- Knowledge of CI identification, reconciliation and CMDB governance.
- Experience with Flow Designer, IntegrationHub and ServiceNow automation.
- Hands-on REST/SOAP API integration experience.
- Experience working in large enterprise environments.
- Ability to work hybrid in downtown Toronto.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Certified Application Developer (CAD).
- CIS-HAM, CIS-SAM, CIS-Discovery or CIS-Data Foundations certifications.
- Experience with CMDB Data Manager and CSDM.
- Banking or financial services industry experience.
- Experience integrating ServiceNow with tools such as SCCM, Service Graph Connectors and enterprise inventory platforms.
