Reporting to the Taproom Experience Manager, the Assistant Taproom Experience Manager will be responsible for day-to-day management of our taproom with a focus on exceptional consumer experience, train and coach our taproom team, provide authentic tour & event experiences, and have a critical eye to optimize our retail and merchandise presents.
RESPONSIBILTIES:
- Working with the Taproom Manager to implement an aggressive Brewery sales plan to identify opportunities and develop an annual execution plan and budget.
- Follow and engage in strategies to promote a hassle-free, welcoming and engaging customer experience.
- Work with the Taproom Manager take a leading role in applying merchandizing techniques to ensure good visual and interactive approach to engage our customers. Provide feedback on sales trends, consumer interests, and planning.
- Organize and host brewery events, live music and social nights for the Taproom. Work with the Marketing events team to help facilitate large brewery events.
- Assist the Taproom Manager in coaching all taproom team members and providing meaningful development opportunities, including product knowledge and customer-centric service training. Actively participate in summer team interviews as needed.
- Help to foster a positive team-oriented working environment.
- Engage our taproom team in decisions and opportunities to improve our service. Motivate and charge the team to be friendly and customer-relationship driven with our great consumers.
- Develop a training manual, and train and shadow our new Team Members in customer services and delivery on expected experiences, sales, POS, product knowledge and inventory, line cleaning/draught maintenance, and tour experiences.
- Lead and facilitate tours and provide hands-on support to Taproom Team when feasible including inventory counts, event execution, and customer service. Revise and craft new tour experiences to keep interest with a fresh and creative approach.
- Oversee taproom communications such as texts, Muskoka Taproom email account and voicemail, ensuring emails and inquiries are responded to and resolved in a timely and appropriate manner.
- Assist the Taproom Manager in managing our POS system as required, including and not limited to any/all price changes, and help with daily retail sales/deposits as required. Provide coverage on online sales and orders fulfillment during vacations/absences.
- Work with the Taproom Manager to create and implement new processes and continuous improvement in the taproom as required.
- Maintain a safe workspace and actively participate in Joint Health and Safety meetings.
QUALIFICATIONS:
- Successful completion of a post-secondary education in Business or Marketing preferred
- 2-3 years of retail or restaurant management experience
- Provide ability to prioritize daily duties for the team and adjusting easily is required.
- Experience using various technologies including MS office, ERP system, Transfer Orders, POS, Sales Order software.
- You are Passionate: A strong passion for our great beer, the industry, and our customers
- An Intrapreneur: We are looking for a team member that will own the taproom, eager to drive results and uses the internal and external resources to learn and build on successes
- Solid Team Leader: we have a high successful and a strong team environment; we learn and collaborate with each other. This role will require an open and honest leader who is ready to lead by example
- Having fun: Energetic, motivated, enthusiastic, and diligent. We are not just selling great beer; we are also having fun.
- Authentic and Caring: Down-to-earth communication skills with a genuine presence. You will be the coach and guide for a group of talented and eager team members.
- Relationship Builder: Dedicated and focused on exceeding the expectations of our customers and consumers. Develop a strong connection with each contact point and our passion for our brands.
- Communicator: Proven professional communicator both verbally and written, with able to connect with people in various environments and in large groups open communication skills both within the team and externally. Efficient and knowledgeable in the use of computer and communication technologies.
- Thirsty for Change and Innovation: Must be eager to learn and grow and drive for results creatively. We are a constantly evolving environment. We are always improving in a way that is uniquely Muskoka.
- Play an active role in the continuous improvement of department procedures and Health & Safety programs
REQUIREMENTS:
- Must be Smart Serve certified, with food handling an asset
- Available to work weekends, holidays, evenings, and special events
- Highly organized, self-motivated with an ability to multi-task
- Must be able to lift 50 lbs
