We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation,
The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, Agent Desktop, UI, and API workflows. Experience with Cyara, Hammer, Selenium, Postman, Karate, and Java is highly relevant.
Experience with AWS Amazon Connect is a plus.
Key Responsibilities
- Design, develop, and execute automated test strategies for Contact Center platforms and applications.
- Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar Contact Center testing platforms.
- Develop and maintain automated tests across UI and APIs.
- Perform Agent Desktop automation and testing.
- Validate Contact Center workflows, integrations, and end-to-end customer journeys.
- Support maintenance releases, enhancements, and ongoing production/support activities.
- Provide technical leadership for testing initiatives and automation activities.
- Analyze test results, identify defects, and work with development and technical teams through resolution.
- Collaborate with cross-functional teams in a structured Agile environment.
- Use development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, and Eclipse.
Required Qualifications
- Strong experience in Quality Engineering / QA Automation, preferably within Contact Center platforms.
- Hands-on experience with IVR and/or routing automation.
- Experience with Contact Center testing tools such as Cyara or Hammer.
- Strong experience with UI and API automation testing.
- Strong Core Java knowledge.
- Experience with Agent Desktop automation/testing.
- Experience working in a structured Agile environment.
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.
Nice to Have
- Experience with AWS Amazon Connect.
- Additional Contact Center / CCaaS platform experience.
- Experience with IVR, routing, or customer-service technology ecosystems.
