Our Vaughan client is need of an Intermediate ServiceNow Business analyst for a full time permanent position.
Are you a ServiceNow pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned environment and help shape how IT services get delivered across the business.
What you’ll do
Administer, configure, and support core ServiceNow ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog
Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench
Test, troubleshoot, and resolve platform issues, and provide hands-on user support
Build and maintain integrations using REST/SOAP APIs and middleware
Use the Automated Test Framework (ATF) to keep releases stable and reliable
Improve the user experience through Service Portal / Employee Center
Explore and put ServiceNow AI capabilities to work
Take on project and business analysis work, from gathering requirements to delivering results
What you bring
Strong hands-on experience with ServiceNow administration and configuration
Solid working knowledge of ITIL processes and ITSM best practices
Experience working in formal IT service delivery and change management environments
Working knowledge of JavaScript, REST/SOAP APIs, and integration concepts
Experience supporting SaaS and cloud-based applications (preferred)
Proven project management skills
Nice to have
PMP designation, or training in Business Analysis or Project Management fundamentals
ServiceNow certifications (CSA, CIS-ITSM)
