Original job description
Walk in Service Development Manager
Join us at an exciting time of change.
The Walk‑In Service, hosted by the Out of Hours Primary Care (GMED) team, is recruiting a Walk‑In Service Development Manager to help shape and deliver an innovative national pilot programme that is transforming urgent primary care across Scotland.
Walk‑In Services give people fast, same‑day access to urgent care without needing an appointment. As part of our Senior Management Team, you will play a key role in driving service improvement, supporting staff, and influencing the future delivery model across three locations in Grampian.
This is a fantastic opportunity for someone who is passionate about high‑quality urgent care, skilled in operational delivery, and ready to step into a leadership role with real impact.
About The Role
Due to the operational and service‑critical nature of this post, the role is expected to be worked primarily on‑site. The postholder will regularly be present within Walk‑In Centre locations to support staff, oversee operational processes, and respond to emerging service needs.
The postholder will need flexibility to work evenings, weekends and Public Holidays as required. You will also join the Senior Manager On‑Call rota (1 in 4 weeks) to respond to adverse events and incidents during the out‑of‑hours period.
You should be IM&T literate with excellent communication and negotiation skills, and have previous experience working within a healthcare setting. The role is based in Aberdeen, with travel required across Grampian. Therefore a full, clean driving licence is essential.
Please note this post is currently undergoing job evaluation and the final banding will be confirmed in due course.
Contract: Fixed term for 24 months
Informal enquiries: gram.walkincentre@nhs.scot
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
More about this job
Responsibilities
Help shape and deliver the urgent primary care Walk-In Service pilot across three locations in Grampian, driving service improvement and supporting staff. Oversee on-site operations, respond to emerging service needs, and participate in the Senior Manager On-Call rota to handle adverse events and incidents.
Requirements
Applicants should have experience working in a healthcare setting, be comfortable with IM&T, and have excellent communication and negotiation skills. A full, clean driving licence is essential, along with flexibility to work evenings, weekends, public holidays, and the on-call rota.
Skills
- Operational Delivery
- Service Improvement
- Staff Support
- Leadership
- Healthcare Operations
- Urgent Care
- IM&T Literacy
- Communication
- Negotiation
- Incident Response
- Flexibility
- Driving
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
Keywords
- Walk-In Service
- Urgent Primary Care
- Out Of Hours Primary Care
- Healthcare
- Service Development
- National Pilot Programme
- Operational Delivery
- Service Improvement
- Senior Management Team
- Staff Support
- Operational Processes
- IM&T
- Communication
- Negotiation
- On-Call Rota
- Incident Response
- Adverse Events
- Driving Licence
- Grampian
- Aberdeen
