At Northern
Reflections, Ricki’s, and Cleo, we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.
As
part of our growing organization, you’ll join a collaborative and dynamic team
that values innovation, customer connection, and the power of great fashion.
Whether it’s timeless comfort, polished workwear, or versatile style, each of
our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as an Assistant Manager, you will play a key
leadership role in driving profitable sales growth and ensuring an exceptional
in-store brand experience. Partnering with the Store Manager, you will be
accountable for all aspects of store operations and financial performance. You will
lead, recruit, train, and coach a high-performing sales team, fostering a
culture of excellence and customer-focused service. Your leadership will
inspire success, ensure smooth day-to-day operations, and create a welcoming
environment for every customer.
Key Responsibilities:
- Responsible
for maintaining all aspects of day-to-day store operations including achieving
sales goals, ensuring excellent customer experiences, and overall team
leadership.
- Oversee
business operations in the absence of the Store Manager.
- Drive
business results through coaching and encouraging a customer focused sales team
- Promote
the brand through knowledge and understanding of our product, business, and
values
- Help
recruit, train and retain a high-performing sales team
- Oversee
store operations, including shift task organization and store opening and
closing duties
- Execute
all merchandising, marketing and visual presentation aspects of the store
according to our standards and directives
- Maintain a safe and clean store environment for our teams and customers
- Secure
company assets with strong loss prevention skills and awareness
- Creating
a positive work environment that embodies our values
Experience
& Qualifications:
- 1–2
years of retail management or supervisory experience, preferably in a specialty
or apparel store
- Proven
ability to lead, motivate, train, and coach a results-driven sales team
- Strong
retail and business acumen with a focus on achieving sales targets and KPIs
- Demonstrated
success in recruiting, selecting, and developing high-performing team members
- Excellent
customer service skills with a commitment to delivering exceptional experiences
- Team-oriented
mindset with a collaborative approach to leadership
- Physically
able to stand for extended periods, climb ladders, and lift up to 30 lbs
- Flexible
availability, including daytime, evening, and weekend shifts
- Ambition
to grow within the company, with a goal of becoming a future Store Manager
