At Northern
Reflections, Ricki’s, and Cleo, we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.
Key Responsibilities:
- Support
daily store operations, including achieving sales goals and delivering an
exceptional customer experience.
- Provide
strong on-the-floor leadership in the absence of the Store Manager or Assistant
Manager.
- Deliver outstanding customer service by following our customer service program
- Drive
customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach,
support, and provide feedback to sales associates to help them meet
productivity goals and improve performance.
- Maintain
visual merchandising standards, including product preparation, displays, and
in-store layouts.
- Perform
point of sale transactions quickly and accurately.
- Ensure
a safe and secure environment for both customers and the store team, following
all loss prevention procedures.
- Communicate
clearly and professionally with customers and coworkers.
- Follow
all company policies, procedures, and initiatives.
- Perform
other duties as assigned to support overall store success.
Experience & Qualifications:
- Minimum
1–2 years of retail or customer service experience, preferably in a leadership
or supervisory role
- Proven
track record of achieving sales targets and driving team performance
- Strong
interpersonal and communication skills with the ability to motivate and inspire
a team
- Excellent
customer service and selling skills
- Solid
understanding of retail operations, including visual merchandising and loss
prevention
- Strong
organizational and time management skills; able to manage multiple priorities
- Comfortable
working in a fast-paced, dynamic environment
- Must
be able to stand for extended periods of time, climb a ladder and to move and
handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout
the store
- Flexible
availability including days, evenings, weekends, and holidays
