Summary: Responsible for the daily operations of the Mokara Spa. Provide supervision and support to the Spa Liaison and the Service Providers. Create and maintain a positive, team-oriented environment. Ensure the Spa Associates have all the tools and resources to perform their job effectively and efficiently. Ensure the Spa Associates’ schedules meet business needs and demands. Provide exceptional service and exceed our guests’ expectations.
Responsibilities:
· As part of the Spa Management Team, you will assist with the day-to-day operations of the spa, including but not limited to, guest check-in and check-out, daily and hourly walkthroughs of the spa areas to ensure cleanliness, and providing support for all Spa Associates.
· Responsible for training and ensuring protocols are performed consistently and on time for Spa Liaisons & Service Providers.
· Coach and complete bi-annual Associate dialogues mandated by Human Resources.
· Assist in planning and attend all mandatory spa departmental meetings and Omni Associate Trainings.
· Provide the Spa Team with the necessary tools and resources to perform their job effectively and safely.
· Ensure all areas of the spa are organized and maintained according to the brand standards, including but not limited to, reception, food and beverage station, lounge, changerooms and treatment rooms, and assist when required.
· Delegate duties and responsibilities to ensure all areas of the spa are clean and organized and assist when required.
· Ensure Toronto Public Health BodySafe standards are upheld, including but not limited to, disinfecting & sanitization of all spa areas and tools and equipment used during spa treatments.
· Ensure Spa Associates are up to date on communication pertaining to the Spa & Hotel happenings.
· Oversee the optimization of the Appointment Book weekly, daily and hourly to meet business demands and maximize service providers’ schedules, including but not limited to, moving breaks and adjusting start and end times of shifts.
· Troubleshoot and respond effectively and efficiently to Associates and guests needs and issues to ensure optimum satisfaction.
· Maintain and respect the privacy and confidentiality of our Associates’ and guests’ personal information.
Provide tours, site inspections and meet and greet VIP guests.
· Ensure the health and safety of all our Associates and guests and report all incidents to hotel security and human resources.
· Adhere to all Policies and Procedures outlined in the Mokara Associate Handbook.
· Report all areas of deficiencies and maintenance work to the Engineering Department through Synergy in a timely manner.
· Conduct inventory of retail, professional and guest supplies on a monthly basis.
· Maintain par levels of the products used in the spa and report any shortages immediately to Spa Director.
· Maintain cost effective usage of all department related materials and assets, according to standards, to avoid disruption in guest experience.
· Coordinate with Spa Director on incentives and initiatives to increase spa revenue.
· Execute marketing initiatives according to the marketing plan.
· Assist in achieving the business goals and objectives while maximizing profits.
· Ensure Associates’ clock-in and clock-out times are accurate.
· Assist with the preparation of the bi-weekly payroll.
Requirements
· Minimum 1-year experience in a management role
· Minimum 1-year experience working as an Esthetician or RMT (preferred)
· Post-secondary education in a related discipline an asset
· Must be flexible to work all schedules, including opening and closing, weekdays, weekends and holidays
· Smart Serve Licensed (preferred)
· Must speak fluent English
· Must be guest-service oriented
· Must possess excellent communication and problem resolution skills
· Must be able to deal with people in a professional manner under pressure
· Must be safety conscious
· Understand that the job may require reaching, bending, twisting; pulling, moving, lifting, or carrying objects weighing up to 50lbs/22kg; standing, sitting, or walking for up to 8 hours
What’s in it for me?
· Full-time permanent position
· Competitive salary
· Benefits package
· Growth opportunity
· Hotel rate discounts
