Original job description
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Sales
Posted October 7, 2026 | COACH Outlet | Temporary
Job Description
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.
Key Responsibilities
Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.
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More about this job
Responsibilities
Represent the Coach brand by delivering personalized service, building client relationships, and meeting individual and team sales goals through styling, product expertise, and omni-channel selling. Complete store operations including transactions, inventory processing, replenishment, visual merchandising, and maintaining an organized sales floor and stockroom while supporting team performance.
Requirements
The posting does not specify formal education, prior experience, or other required qualifications. It emphasizes customer service, sales performance, product and styling knowledge, adaptability, professionalism, and collaboration.
Skills
- Luxury Retail Sales
- Personalized Customer Service
- Client Relationship Building
- Product Knowledge
- Styling Advice
- Cross-Selling
- Upselling
- Omni-Channel Selling
- Clienteling
- Social Selling
- Sales Planning
- KPI Achievement
- Point-of-Sale Operations
- Inventory Management
- Visual Merchandising
- Team Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Coach
- Luxury Retail
- Sales Associate
- Brand Ambassador
- Personalized Shopping Experience
- Coach Guide to Style and Service
- Client Relationships
- Product Expertise
- Fashion Advice
- Cross-Selling
- Upselling
- Mobile POS
- Clienteling Tools
- Social Selling
- Short-Form Video
- Sales Plans
- KPIs
- Cash Wrap
- Inventory Processing
- Replenishment
- Visual Merchandising
- Asset Protection
- Returns
- Exchanges
- Online Pickups
- Receiving Shipments
