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Overhead Door Corporation

Service Coordinator

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 3-5 years of experience scheduling and dispatching field service
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Description

We have an immediate opening for a Service Coordinator in our Calgary Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

Responsibilities

Responsibilities:

Schedule service and warranty calls with the customer.
Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
Opens and closes work orders (including material and equipment sourcing) in a timely manner.
Distributes required paperwork to our technicians, parts department, and warehouse personnel.
Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle.
Regularly reviews and follows up on work orders and claims to obtain prompt payment.
Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review.
Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
Other duties, as assigned.

Skills:

A passion for creating a positive customer experience.
Exceptional written and oral communication skills.
Well organized, high level of accuracy and strong attention to detail.
Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
Ability to effectively sell additional services or products to customer.
Ability to identify additional services or products that may benefit the customer and effectively communicate their value.
Ability to work and succeeding a team environment.

Qualifications

Qualifications:

3-5 years of experience scheduling and dispatching field service
Proficient with the usage of Microsoft Office Suite.
Superior resourcefulness, integrity, and solid work ethic.
Working knowledge of MS Outlook (including calendar) and Excel
Strong ability to multi-task and follow through with defined tasks.
Strong English language skills, required.
Minimum completed education – high school
Possess a valid Driver's License and vehicle
Must be able to successfully pass pre-employment screening requirements including background check

We offer:

A positive work environment with competitive pay and an excellent benefit plan
Comprehensive technical, safety and product training provided
Opportunity to build a long-term career with upward mobility
Excellent Health and Dental benefits offered for full time employees
COR Certified workplace
Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “SERVICE COORDINATOR – Calgary” to the subject line of all correspondence.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate the full service cycle by scheduling and dispatching technicians, opening and closing work orders, preparing documentation, and communicating with customers and internal teams. Review work orders, technician time, billing, and warranty claims for accuracy, follow up on payments, and ensure defective parts are returned promptly.

Requirements

Requires 3–5 years of experience scheduling and dispatching field service, proficiency with Microsoft Office, and working knowledge of Outlook and Excel. Applicants must have completed at least high school, possess a valid driver's license and vehicle, demonstrate strong communication and organizational skills, and pass pre-employment screening.

Skills

Service Scheduling
Field Service Dispatching
Customer Service
Written Communication
Oral Communication
Organization
Attention To Detail
Work Order Processing
Warranty Processing
Microsoft Office
Microsoft Outlook
Microsoft Excel
Multitasking
Payment Follow-Up
Teamwork
Upselling

Benefits

Competitive Pay
Health Benefits
Dental Benefits
Technical Training
Safety Training
Product Training
Career Advancement

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Field Service
Scheduling
Dispatching
Work Orders
Warranty Claims
Customer Experience
Customer Communication
Technician Coordination
Parts Sourcing
Equipment Sourcing
Billing
Payment Collection
Purchase Orders
Credit Card Information
Payroll
Microsoft Office
Microsoft Outlook
Microsoft Excel
Wholesale Building Materials
Calgary Branch
Driver's License
Background Check

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