Are you an ambitious and highly motivated individual with great listening and communication skills and experience in dealing with the public? Are you looking to make the next step in your career? If so, apply below and join Peel Regional Police – one of Canada’s most progressive police services!
As a Communicator within our Radio Operations Department, you will be responsible for taking and responding to telephone calls for police assistance and for co-ordinating the dispatch of required police or other services.
What will your typical day look like?
- Answers emergent (911) and non-emergent calls for service. Acquires necessary information to determine service required and/or initiates call for service through Computer Aided Dispatch system. Answers internal lines and complies with request. Initiates support services (calls-out, phone listing, reverse checks, CPIC/CAD queries, records checks, sex offender registry checks, texts and tweets as required).
- Assigns calls for service, co-ordinates the dispatch of police and other services for each call; monitors the location and activities of all police units via the voice radio and CAD systems and dispatches as appropriate in order to maintain appropriate police coverage.
- Provides direct assistance and relief for dispatchers (CPIC, telephone calls, and emergency service contacts).
- Performs additional duties as assigned.
Enough about us, lets talk about you
You are someone with:
- Requires education/knowledge reflecting a greater degree of specialization, normally acquired through formalized post-secondary education, (e.g. college) in order to understand and apply contents of manuals specific to communications including protocols and detailed instructions respecting communications systems, or an equivalent combination of education and experience.
- A minimum of two years related experience required; experience in dispatching and/or dealing with the public preferred
- MS Outlook
- Working knowledge of CPIC preferred
- Working knowledge of CAD preferred
- Well-developed keyboarding skills
- Exceptional oral communication and listening skills
- Demonstrated multi-tasking ability
- Demonstrated analytical and problem solving skills
Applicable Tests:
Applicants will be required to successfully complete the following tests:
- Grammar
- MS Outlook
- Spelling
- Vocabulary
- Criticall Communications Test
- Psychological Assessment
- Speed & Accuracy Typing
What we offer:
The hourly rate for this temporary, full-time position is $50.13. Please note that these vacancies are based on temporary funding.
What’s in it for you
- A comprehensive Total Rewards Program including employer-paid health, dental & insurance premiums offered semi-annually
- OMERS Pension Plan
- Excellent career development and access to a variety of job opportunities
- Tuition reimbursement for professional development
- Free on-site learning/training programs
- Work-life balance programs & services
- Wellness protection for you and your family
- State-of-the-art fitness facilities
- Work in a dynamic, collaborative, progressive, and high-performing service!
About us!
Peel Regional Police is the second-largest municipal police service in Ontario and the third largest in Canada, serving more than 1.5 million residents across Brampton, Mississauga, and Toronto Pearson International Airport. With more than 2,800 police officers and over 1,200 civilian employees, Peel Regional Police is dedicated to meeting the needs of its communities and supporting the health and well-being of all members. Recognized as one of the most progressive, innovative, and inclusive police services in the country, Peel Regional Police remains committed to its vision: A Safer Community Together.
The next step is yours!
Qualified persons should apply online at www.peelpolice.ca, referencing Job ID #501136, by Sunday February 28th, 2027 @ 10:59pm. Shortlisted applicants will be contacted via email. Check your inbox regularly, including junk mail. No agency contact and/or referrals, please.
This position DOES NOT allow for remote working arrangements.
Disclaimer: Peel Regional Police does not utilize Artificial Intelligence (AI) during any stages of the recruitment process.
Successful candidates must be available to work all shifts (days and afternoons are 8 hours and 15 minutes and midnights are 8 hours and 45 minutes). The hiring process is competitive and extensive and requires applicants to participate in each stage of the recruitment process.
Anticipated recruitment timeframe for shortlisted applicants is as follows:
- Typing & English Testing – 1- 2 weeks after your application has been submitted and shortlisted.
- Mini- Interview – 1-2 week after successfully completing testing
- CritiCall Assessment- 1-2 weeks after successfully completing a mini-interview
- Panel Interviews – 1-2 weeks after successfully completing a CritiCall Assessment
- Background checks, Psychological Assessments –1-2 weeks after a successful interview.
- Anticipated class start date(s): April 2027 and May 2027.
Our Communications Centre operates 24 hours per day, 7 days per week. Training will consist of 3 weeks in-class instruction following a Monday to Friday 7:00 a.m. to 3:00 p.m. schedule. After which you will be assigned a radio operations platoon that follows a five (5) week rotation of Days, Afternoons and Nights for additional on-the-floor training.
Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.
Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.
As an equal opportunity employer, Peel Regional Police is dedicated to fostering an inclusive and accessible work environment and committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform Recruitment and Staff Support of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.
ADDITIONAL INFORMATION:
Please note that we will be hosting an in-person Communicator General Information Session on Wednesday, December 16, 2026 from 6:00 PM - 8:00 PM. You MUST sign up on our website (www.peelpolice.ca - Work with Us - See Events Calendar) and receive a confirmation registration email to be able to attend. Location details can be viewed on our website calendar. If you are not registered, you will not be permitted to attend.
We will also be hosting an hour long virtual (WebEx based) meeting for anyone who is interested in learning more information about this vacancy. Please click the link below on Thursday December 3rd at 1130 hrs (noon-EST) to join this information session.
https://peelpolice.webex.com/peelpolice/j.php?MTID=m2f802346881038216452b7942591209a
