Job Title – Sales Support Specialist
Job Location – Markham, ON
Job Duration- 1+ year
Job Description -
· As a Sales Support Specialist, you will work closely with your Territory’s Sales Managers to support their territory.
· The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned order entry/management and business growth objectives.
· In this role, the successful candidate will execute within a well-defined framework.
· There is generally a step-by-step sequence of standard tasks which need to be followed to achieve an end result.
· Work is typically subject to tight oversight.
· Resolves issues using established procedures.
· Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
· The individual must perform well in a team environment and have exceptional people skills with customer focus mindset.
Roles & Responsibilities
· Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.
· May be responsible for targeted clients, stable regions, and/or medium sales territories.
· Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
· Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
· ITO – Presales support, customer inquiries, quote preparation.
· OTR - Order entry and order management.
· Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
· Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
· Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
· Build customer satisfaction through outstanding relationships and communications.
· Work within predefined targets and metrics – KPI oriented.
Qualification / Requirements:
· Bachelor's degree or diploma from an accredited university or college
· At least 3 years of experience in a customer service or sales position
· Strong oral and written communication skills.
· Extremely proficient with MS-office
· Knowledge in SAP
Desired Characteristics
· Additional experience working in field activities, Sales Support or Sales Force is preferred
· Established analytical ability
· Knowledge French is an asset
· Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
· Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
· Strong organizational and time management skills
