Job Title: Microsoft 365/Teams Rooms Specialist
Job Type: 4-month Contract (possibility of extension)
Location: Calgary, AB (Fully Onsite). Support required across multiple Calgary office locations
Schedule: Monday to Friday, 40 hours per week
Compensation: $60/hr T4 OR $75/hr Inc.
About the Opportunity
Our client is seeking an experienced Microsoft 365 / Teams Rooms Specialist to support a large-scale Microsoft 365 tenant migration and meeting-room technology deployment project in Calgary. This is a hands-on technical role focused on configuring, migrating, testing, and troubleshooting Microsoft Teams Rooms and associated meeting-room equipment within an enterprise environment. The successful candidate will play a key role in transitioning existing meeting-room technology into a new Microsoft 365 environment, supporting the deployment of approximately 16 new meeting rooms across two additional office floors, and reconfiguring equipment at a temporary office location. Following an initial two-week knowledge transfer with the existing technical resource, you will take ownership of the Teams Rooms workstream and provide technical support across multiple Calgary office locations. This is an excellent opportunity for a technically strong Microsoft 365 collaboration specialist or Teams Voice / Unified Communications professional who enjoys hands-on project work and meeting-room technology deployments.
Key Responsibilities
Microsoft 365 & Teams Rooms Migration
- Configure and reconfigure Microsoft Teams Rooms as part of an enterprise Microsoft 365 tenant migration.
- Test, validate, and troubleshoot Teams-enabled meeting rooms to ensure seamless functionality.
- Ensure meeting-room devices are properly connected and authenticated within the new Microsoft 365 environment.
- Resolve issues related to Microsoft Teams, device configuration, identity, authentication, and connectivity.
Meeting Room Deployment & Configuration
- Support the deployment and configuration of approximately 16 new meeting rooms across two additional office floors.
- Configure and validate Microsoft Teams Rooms systems, touch panels, scheduling panels, and Cisco meeting-room equipment.
- Work with installation partners to ensure meeting-room technology is properly configured and operational.
- Wipe, reconfigure, and reconnect existing meeting-room equipment at a temporary office location.
Technical Support & Troubleshooting
- Diagnose and resolve hardware, software, networking, and collaboration technology issues.
- Provide hands-on Level 2 technical support for Microsoft 365 and meeting-room environments.
- Collaborate with infrastructure, networking, voice, and field-support teams.
- Take ownership of technical issues from initial investigation through to resolution.
- Perform functional testing following equipment deployments, configuration changes, and migrations.
Project Coordination & Documentation
- Participate in an initial two-week knowledge transfer with the existing technical resource.
- Assume ownership of the Teams Rooms workstream following the transition period.
- Document configurations, troubleshooting procedures, and outstanding technical issues.
- Coordinate technical activities across multiple Calgary office locations.
Required Qualifications & Experience
- Hands-on experience supporting Microsoft 365 and Microsoft Teams in an enterprise environment.
- Proven experience configuring, deploying, and troubleshooting Microsoft Teams Rooms.
- Strong understanding of Microsoft Teams collaboration technologies and Teams Voice.
- Experience supporting physical meeting-room technology and integrated conferencing equipment.
- Knowledge of Teams-connected devices, room systems, and associated hardware.
- Experience supporting Windows-based endpoints and Microsoft 365 environments.
- Strong troubleshooting skills across hardware, software, identity, networking, and collaboration technologies.
- Experience working with hardware installation vendors or technical teams during meeting-room deployments.
- Ability to independently manage technical issues and take ownership through resolution.
- Excellent communication, documentation, and stakeholder coordination skills.
- Comfortable working fully onsite and travelling between Calgary office locations.
Preferred Qualifications
- Previous Level 2 Microsoft 365 technical support experience.
- Enterprise deskside support experience with a strong Microsoft 365 background.
- Experience with Cisco meeting-room and conferencing equipment.
- Teams Voice or Unified Communications (UC) experience.
- Familiarity with Microsoft Entra ID and identity/tenant migrations.
- Experience supporting office relocations, office fit-outs, or meeting-room technology deployments.
- Experience working on large-scale Microsoft 365 migration or transformation projects.
