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Added 1 day ago
Switchboard Agent
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
Added 1 day ago
Night Audit
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
Added 1 day ago
Guest Service Agent
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
Added 3 days ago
Safety and Security Guard
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
Added 3 days ago
Receiving Attendant
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
Added 3 days ago
Housekeeping Attendant
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
The position may work night shifts as a public area cleaning attendant, which includes a shift premium
Added 3 days ago
General Maintenance Attendant
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
You must have basic construction skills, be organized, and effectively communicate with others with a positive attitude
Added 23 days ago
PK
second cook
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
- Full-time
Added 1 month ago
PK
chef de partie
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
- Full-time
Added 1 month ago
PK
stewarding supervisor
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
- Full-time
Added 1 month ago
PK
first cook
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
- Full-time
Added 4 months ago
PK
room attendant
Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB
- Full-time

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Pomeroy Kananaskis Mountain Lodge

Switchboard Agent

Kananaskis, AB, Canada

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Job details

Apply by: Nov 26, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today! The Role: Eligibility for 10% Upselling Commission As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Apply on jobresourcecentre.com About employer

More about this job

Responsibilities

The Switchboard Agent at Pomeroy Kananaskis Mountain Lodge will answer guest phone calls, help with questions, and promote the lodge and area. The role also assigns hotel rooms and coordinates arrivals and departures with housekeeping.

Requirements

Candidates need strong phone and guest-service communication skills and the ability to work with other hotel departments.

Skills

Telephone answering
Guest service
Upselling
Room assignment
Reservation systems
Communication
Customer service
Service recovery
Interdepartmental coordination
Housekeeping coordination
Promotion of local attractions

Benefits

Industry-best perks and benefits
Development opportunities
10% upselling commission eligibility

Keywords

switchboard operator
hotel front desk
guest services
reservations
room assignment
upselling
hospitality
Marriott
resort
call centre
customer service
housekeeping coordination
Autograph Collection
Rooms Division
Canadian Rockies

Seniority

Entry level

Perks

Performance bonus

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