Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Conestoga Mall in Waterloo, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!
*Please note this is a 3 month contract with an anticipated end date of January 8, 2027
Vacancy Status: New Role
As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Assist in the facilitation of the property gift card program
- Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
- Provide directions within the property to shoppers
- Answer incoming calls on both the internal and external telephone lines
- Respond to general email inquiries
- Restocks supplies in the “Parenting Room” (where applicable)
- Provide support to other departments as requested
- Maintain employee manuals by ensuring the information is up to date
- Coordinate the rental of strollers and wheelchairs
- Administer refunds for vending machines upon request
- Log calls from tenants who require assistance from another department in the property
- Communicate with other departments in a timely manner to relay tenant concerns/requests
- Complete projects as assigned from time to time
- Other duties as assigned
Requirements:
To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:
- Completed or are working towards a Secondary School diploma or equivalent
- 1+ years of customer service experience
- Microsoft Office experience is considered an asset
- First Aid, CPR, and AED certifications are considered an asset
- Knowledge or willingness to learn Health & Safety procedures
Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.
Compensation:
At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.
Expected Hourly Range: CAD $17.95
Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.
Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.
AI Use & Accommodation:
To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.
Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact careers@primarisreit.com.
How to Apply:
If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you!
We appreciate all applications and will only contact those selected for an interview.
Join our team as a Guest Services Representative and contribute to creating a positive and welcoming shopping experience.
Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com.
Primaris REIT is Canada’s leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 15.2 million square feet of dominant enclosed shopping centres valued at approximately $5.2 billion at Primaris’ share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.
