Original job description
Parts Specialist - Saint John
Reporting to the Parts Manager
Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.
What You'll Do
Own the integrity of parts departmental processes, ensuring consistent application and ongoing improvement. Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best practices.
Act as the first line of escalation for parts-related issues, proactively stepping into complex or high-friction situations to drive resolution while maintaining clear communication with technicians, Service management, and customers.
Take full ownership of the parts process - from counter and phone orders to internal Service requests - ensuring timely fulfillment and follow-up.
Partner with the Senior Buyer to anticipate stock usage trends, review consumption data, and maintain inventory levels that match demand and seasonality.
Contribute to forecasting discussions to prevent shortages or excess inventory.
Collaborate closely with the Service team to anticipate upcoming repairs, major jobs, and fleet maintenance requirements.
Actively seek and incorporate technician feedback to continuously refine stocking strategies and improve parts availability.
Proactively source new and alternative parts solutions to reduce equipment downtime.
Coordinate inbound and outbound shipments efficiently for internal and external customers.
Maintain disciplined inventory control practices, including cycle counts and participation in annual physical inventory.
Manage warranty parts, and vendor return processing in alignment with reporting standards and supplier requirements.
Keep the parts environment organized, efficient, and reflective of operational excellence.
Other duties as directed by the Parts Manager.
What We Expect From You
Strong personal accountability - proactively stepping into complex or high-friction situations, driving resolution and maintaining clear communication across the team.
The ability to challenge inefficiencies and implement practical, data-informed improvements.
Coaching mindset: provide consistent feedback and foster a culture of continuous improvement.
Solutions-oriented approach, balancing customer urgency with cost control.
Commitment to a high-performance culture built on measurable outcomes and industry best practices.
What You Bring
5+ years of progressive parts experience, preferably in heavy equipment or material handling.
Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
Demonstrated knowledge of industry-standard parts processes.
Proven understanding of inventory control principles, forecasting, and consumption trends.
Excellent time management and the ability to prioritize and execute under pressure.
Forklift Operation Experience (training Provided If Required).
Ability to lift to 70 lbs.
Valid driver's license & driver's abstract.
Exceptional organizational discipline and attention to detail.
Red Seal Parts certification considered an asset.
Degree in supply chain management or business administration will be considered an asset
Certification as a Supply Chain Management Professional will be considered an asset
Why You'll Love This Role
This is not just a parts job - it's a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and developing others, and take pride in owning processes end-to-end, this is the role for you.
Develop your career with us by submitting your resume via email.
No Phone Calls
More about this job
Responsibilities
Own and improve parts department processes, resolve escalated parts issues, coach junior team members, and coordinate closely with Service to ensure timely parts availability. Manage inventory forecasting and control, orders and shipments, warranty parts, vendor returns, and department organization.
Requirements
Requires at least five years of progressive parts experience, preferably in heavy equipment or material handling, along with strong technical parts knowledge and experience with inventory control and forecasting. Candidates should have strong organizational, communication, and prioritization skills; a valid driver's license and ability to lift up to 70 pounds are required, while Red Seal Parts certification and relevant degrees or supply chain certification are assets.
Skills
- Parts Management
- Inventory Control
- Inventory Forecasting
- Parts Technical Knowledge
- Parts Diagram Interpretation
- Equipment Specifications
- Team Coaching
- Process Improvement
- Customer Service
- Problem Resolution
- Time Management
- Prioritization
- Shipment Coordination
- Warranty Parts Processing
- Vendor Returns
- Forklift Operation
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Customer Service & Support
- Transportation
- Manufacturing
Keywords
- Parts Department
- Heavy Equipment
- Material Handling
- Parts Processes
- Parts Diagrams
- Equipment Specifications
- Inventory Control
- Inventory Forecasting
- Consumption Trends
- Stocking Strategies
- Cycle Counts
- Physical Inventory
- Parts Availability
- Service Team
- Customer Satisfaction
- Parts Orders
- Shipment Coordination
- Warranty Parts
- Vendor Returns
- Forklift Operation
- Red Seal Parts Certification
- Supply Chain Management
- Supply Chain Management Professional
- Business Administration
- Process Improvement
