ServiceNow CMDB Analyst (Governance & Data Quality):
On behalf of our Banking client, Procom is searching for a ServiceNow CMDB Analyst (Governance & Data Quality) for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
ServiceNow CMDB Analyst (Governance & Data Quality) - Job Description:
The ServiceNow CMDB Analyst is responsible for ensuring configuration data within the CMDB remains accurate and compliant with governance standards. The role involves supporting CMDB governance, data quality, attestation, and certification activities. This position does not require hands-on ServiceNow platform administration or development experience.
ServiceNow CMDB Analyst (Governance & Data Quality) - Responsibilities:
- Coordinate and manage CMDB attestation and certification activities with technology and service owners.
- Review, analyze, and validate Configuration Item (CI) data for accuracy and compliance.
- Support periodic data quality reviews and remediation efforts for CMDB records.
- Maintain CMDB governance documentation, procedures, and standards.
- Assist with documenting CI classes, ownership models, and service mappings.
- Produce CMDB health, compliance, and attestation reporting for stakeholders.
- Support audit, risk, compliance, and governance initiatives requiring CMDB evidence.
- Collaborate with technology teams to resolve data quality issues.
- Support adoption of CSDM and CMDB governance practices.
ServiceNow CMDB Analyst (Governance & Data Quality) - Mandatory Skills:
- Experience supporting ServiceNow CMDB governance and data management.
- Strong understanding of CMDB concepts and service models.
- Experience coordinating data attestation and certification activities.
- Knowledge of CMDB data quality principles and governance controls.
- Experience creating and maintaining process documentation and standards.
- Strong analytical and problem-solving skills.
- Excellent stakeholder engagement and communication skills.
ServiceNow CMDB Analyst (Governance & Data Quality) – Nice-to-Have Skills:
- Experience with Common Service Data Model (CSDM).
- Experience supporting audit, risk, or compliance reviews.
- Familiarity with ServiceNow CMDB Health metrics.
- Knowledge of ITSM processes.
- Training or certification in ServiceNow, CMDB, or CSDM.
ServiceNow CMDB Analyst (Governance & Data Quality) – Assignment Length:
This is a 7 month contract position.
ServiceNow CMDB Analyst (Governance & Data Quality) - Start Date:
ASAP.
ServiceNow CMDB Analyst (Governance & Data Quality) - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 3 days in the office.
