About Quantiphi:
Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients.
Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.
Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters
We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:
- 21 Google Cloud Partner of the Year awards in the past 10 years
- 3 AWS AI/ML Partner of the Year awards
- 3 NVIDIA Partner of the Year awards
- 3 Snowflake Partner of the Year awards
- Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms
Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.
We are also proud to be certified as a Great Place to Work - reflecting our commitment to our people and our culture.
For more details, visit: Website or LinkedIn Page
About the Role:
We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.
Key Responsibilities:
- Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP
- Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
- Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
- Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
- Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows
Requirements:
- 8+ years designing, configuring, and deploying contact center solutions end-to-end
- Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
- Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
- Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
- Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
- Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
- Configure efficient Firestore databases
- Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
- Experience with workforce management, quality management, and compliance recording solutions
- Bilingual French and English preferred
What’s in it for YOU at Quantiphi?
- Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
- Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
- Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
- Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.
