Customer Service Representative (Logistics)
Join a fast-growing logistics company that keeps North America moving.
We're looking for a Customer Service Representative who thrives in a fast-paced environment and enjoys building strong relationships with customers, carriers, and teammates. In this role, you'll coordinate shipments from pickup to delivery, provide exceptional customer service, solve problems quickly, and help ensure freight moves efficiently and on time.
What You'll Do
- Manage shipments from order entry through delivery.
- Communicate with customers and carriers to ensure smooth execution.
- Track shipments and provide timely updates.
- Resolve issues proactively and escalate when needed.
- Maintain accurate shipment documentation and billing information.
- Collaborate with internal teams to deliver an outstanding customer experience.
What We're Looking For
- 2+ years of customer service experience in transportation, logistics, or freight.
- Experience with LTL, FTL, and cross-border shipments.
- Strong communication, organization, and multitasking skills.
- Ability to work effectively in a fast-paced environment.
- Exceptional attention to detail and customer-first mindset.
- Experience with TruckMate is considered an asset.
Why Join Us?
- Growth opportunities with a rapidly expanding organization.
- Collaborative and supportive team environment.
- Competitive compensation and benefits.
- An exciting role where no two days are the same.
If customer service is in your DNA and you're ready to make an impact in the world of logistics, we'd love to hear from you.
