HVAC/R Service Technician – Toronto Office
Location: Toronto / Greater Toronto Area
Department: Service Operations
Reports To: Toronto Service Manager
Employment Type: Unionized Full-Time
Position Summary
RackAir is seeking an experienced unionized local 787 HVAC/R Service Technician to join our growing Toronto operation.
This position will be one of the core field-service roles supporting RackAir’s expansion throughout the GTA. The technician will be responsible for completing preventive maintenance, troubleshooting, repairs, service calls, and smaller project work across commercial and multi-residential properties.
The successful candidate must be capable of working independently, communicating professionally with customers, documenting equipment conditions thoroughly, and identifying deficiencies and repair opportunities while maintaining RackAir’s standards for workmanship and service.
As an early member of the Toronto service team, this individual will also play an important role in establishing consistent field practices as the operation grows.
Primary Responsibilities
- Perform commercial HVAC/R service, maintenance, troubleshooting, and repair.
- Complete scheduled preventive maintenance programs accurately and on time.
- Diagnose mechanical, electrical, refrigeration, hydronic, and control-related equipment issues.
- Service equipment including:
- Rooftop units
- Make-up air units
- Split systems and heat pumps
- Water-source heat pumps
- Boilers and hydronic systems
- Pumps and associated mechanical equipment
- Cooling towers
- Exhaust and ventilation systems
- Refrigeration equipment
- VRF/VRV systems
- Basic BAS and control systems
- Complete emergency and reactive service calls throughout the GTA.
- Identify deficiencies, equipment failures, lifecycle concerns, and opportunities for corrective work.
- Develop clear repair recommendations with sufficient field information for accurate quoting.
- Complete approved repairs and smaller quoted projects.
- Maintain detailed service documentation, equipment records, photos, readings, and recommendations through RackAir's field-service software.
- Communicate equipment conditions and recommended next steps clearly to customers and the Service Manager.
- Verify equipment operation following maintenance or repairs.
- Maintain assigned service vehicle, tools, instruments, and company equipment.
- Follow RackAir safety procedures and applicable regulatory requirements.
- Participate in the on-call rotation as the Toronto service department expands.
Customer & Field Expectations
The technician will represent RackAir directly with building operators, property managers, facility managers, condominium managers, and other customer representatives.
The position requires:
- Professional communication and appearance.
- Clear explanations of equipment conditions without unnecessary technical jargon.
- Respect for occupied buildings and customer properties.
- Strong documentation of work completed and outstanding deficiencies.
- Proactive identification of issues before they develop into failures.
- Ownership of assigned service calls from arrival through completion.
Qualifications
Preferred:
- Ontario 313A Refrigeration and Air Conditioning Systems Mechanic licence.
- G2 or G1 Gas Technician certification.
- Commercial HVAC/R service experience.
- Strong electrical and refrigeration troubleshooting ability.
- Experience with commercial and multi-residential mechanical systems.
- Valid Ontario driver's licence with an acceptable driving record.
- Ability to work independently with limited supervision.
Experience with boilers, hydronics, BAS controls, VRF systems, water-source heat pumps, cooling towers, and commercial refrigeration is considered an asset.
Performance Expectations
Performance will be evaluated based on:
- Quality and accuracy of completed work.
- Preventive maintenance completion.
- Service-call productivity and utilization.
- First-visit diagnostic effectiveness.
- Accuracy and completeness of service documentation.
- Identification and documentation of legitimate repair recommendations.
- Callback and workmanship rates.
- Customer communication and professionalism.
- Compliance with safety and company procedures.
- Contribution to the growth and development of the Toronto service operation.
Role Within the Toronto Expansion
This is not intended to be a narrowly defined maintenance position.
As RackAir's Toronto operation grows, this technician will be expected to become a dependable field resource capable of independently handling customer sites, supporting new account onboarding, identifying additional work, and helping establish the service standards that future Toronto technicians will follow.
