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Added 10 hours ago
RD
ServiceNow Business Analyst
Randstad Digital
Toronto, ON
- Contract
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Toronto, ON
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Randstad Digital
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Added 18 days ago
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Randstad Digital
Toronto, ON
- Contract
Added 19 days ago
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Randstad Digital
Toronto, ON
- Contract
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Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
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Randstad Digital
Toronto, ON
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Randstad Digital

ServiceNow Business Analyst

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Role: ServiceNow Business Analyst

Duration: 6+ Months Contract

Location: Toronto, ON --- HYBRID

****************************************************************************************************

Candidates MUST be located in Toronto, ON / GTA --- This is a HYBRID Role --- 3 days a week work from office

****************************************************************************************************

Seniority Level - 5- 10 Years (Intermediate - Senior)

Required Skills:

Process flow diagrams (AS-IS / TO-BE)
Asset Management - SAM / HAM
Communication and training materials for end-users and support teams
Detailed business requirement documents (BRDs) and user stories with acceptance criteria
ServiceNow SAM Pro Experience - MUST Have
Executive dashboards highlighting status, risks, and mitigation plans
Certified System Administrator (CSA)
Product roadmap and vision
ITSM/ITOM implementations
UAT plans and support for test case execution
SAM - Software Asset Management
Lessons learned and post-implementation feedback summary
ServiceNow Business Analyst
Sprint backlog and feature traceability matrix
HAM - Hardware Asset Management

This posting is for existing / upcoming vacancies.

*******Interested candidates can also send their resume to sohil.jivani@randstaddigital.com

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More about this job

Responsibilities

Develop process flow diagrams, detailed business requirements, user stories, acceptance criteria, and product roadmaps for ServiceNow asset management initiatives. Support ITSM/ITOM implementations, UAT planning and execution, executive status reporting, end-user training, and post-implementation reviews.

Requirements

Candidates must be located in Toronto, ON or the Greater Toronto Area and work from the office three days per week. The role requires 5–10 years of experience, ServiceNow SAM Pro experience, and a Certified System Administrator credential.

Skills

ServiceNow SAM Pro
Software Asset Management
Hardware Asset Management
Process Flow Diagrams
User Stories
Acceptance Criteria
Executive Dashboards
Product Roadmaps
ITSM Implementations
ITOM Implementations
User Acceptance Testing
Sprint Backlogs
Feature Traceability
Communication and Training Materials
Certified System Administrator

Visa sponsorship

Not detected in the job text

Hiring contact

Sohil Jivani

Hiring contact email

sohil.jivani@randstaddigital.com

Keywords

ServiceNow
ServiceNow SAM Pro
Software Asset Management
Hardware Asset Management
SAM
HAM
ITSM
ITOM
Certified System Administrator
CSA
Process Flow Diagrams
As-Is
To-Be
User Stories
Acceptance Criteria
Executive Dashboards
Product Roadmap
User Acceptance Testing
Test Case Execution
Sprint Backlog
Feature Traceability Matrix
End-User Training
Post-Implementation Feedback
Risk Mitigation

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