3PL Operations Supervisor
What is in it for you:
- Annual salary: between 75K-85K, depending on experience and skills.
- Permanent full-time position, in-person at Saint-Eustache.
- Daily work hours, Monday to Friday, from 7:00 am to 5:30 pm.
- Parking: A paid parking space is provided for this position.
- 5 days of paid sick leave and 5 additional unpaid days.
- 1 day of paid time off for each year of service.
- Collective benefits: This includes benefits such as medication, dental care, life insurance, and disability insurance. Premiums are shared between the employer and the employee.
- Cell phone provided or monthly allowance.
- Allocation of $150 for safety boots.
- Allocation of $250 for company clothing
Responsibilities:
Team management and leadership
- Plan, allocate, and monitor daily tasks based on workload, priorities, and client commitments.
- Ensure an active presence on the floor and serve as a reference point for the team.
- Communicate goals, standards, changes, and priorities during daily meetings and follow-ups.
- Supervise, mentor, and develop employees, and intervene when expectations are not met.
- Participate in the integration, training, and performance evaluation of employees, as well as in the development of their versatility.
- Promote a work environment that is collaborative, respectful, accountable, and focused on achieving results.
Management of operations and performance
- Overseeing activities related to receiving, warehousing, order preparation, packaging, and shipping.
- Ensure that deadlines and customer commitments are met by ensuring the accuracy and completeness of orders.
- Track volumes, backlogs, critical orders, and operational variances to adjust resources and priorities.
- Ensure the efficient use of spaces, equipment, loading docks, staging areas, and workstations.
- Ensure the proper implementation and understanding of SOPs, work methods, and operational standards.
- Track key performance indicators related to productivity, service, quality, deadlines, inventory, and discrepancies.
- Utilize the WMS, ERP, and tracking tools to ensure the accuracy of transactions and visibility of operations.
- Maintain the accuracy of the inventory and participate in reconciliation, discrepancy investigations, and corrective actions.
- Produce and disseminate the required operational reports.
Health, safety, and compliance
- Ensure compliance with health and safety rules, procedures, and work methods.
- Identify potential risks, address hazardous situations, and carry out necessary escalations.
- Participate in investigations of incidents and accidents, inspections, and the implementation of corrective actions.
- Maintain cleanliness, order, and 5S standards within the areas under their responsibility.
Customer service and collaboration
- Ensure that service commitments are met and proactively communicate any issues that may affect the client.
- Collaborate with teams including inventory, logistics, IT, HR, safety, procurement, maintenance, and other support functions.
- Participate in operational meetings and monitor activities within their area of responsibility.
- Handle operational issues until they are resolved, and escalate as needed.
Continuous improvement
- Analyze recurring discrepancies and contribute to the development of sustainable solutions based on data.
- Identify opportunities for improvement related to processes, productivity, quality, ergonomics, costs, and resource utilization.
- Participate in Lean, 5S, standardization, and continuous improvement initiatives.
- Contribute to the implementation of new clients, processes, technologies, or work methods, and support change management.
What you will need to succeed:
Required qualifications
- Experience in operations management, logistics, or supply chain management, or equivalent experience.
- Proven experience in supervising teams in a warehouse, distribution, transportation, or 3PL logistics environment.
- Strong understanding of processes including receiving, warehousing, order preparation, packaging, shipping, and inventory management.
- Experience with a WMS and/or ERP system.
- Proficient in using computer tools and the Microsoft 365 suite.
- Strong understanding of key performance indicators (KPIs) and the ability to use data to guide decision-making.
- Knowledge of workplace health and safety principles and best practices for warehouses.
- Proficiency in French for daily communication in the workplace.
- Functional English tailored to the specific needs of clients, suppliers, and systems used.
Soft skills
- Motivating leadership and courageous management.
- Ability to empower and lead a team.
- Ability to prioritize, organize, and manage time effectively.
- Client focus, results, quality, and continuous improvement.
- Ability to make decisions and solve problems.
- Clear and professional communication.
- Ability to adapt to a dynamic environment where priorities change rapidly.
- Ability to handle pressure
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
