RED Mountain Resort is seeking a Food & Beverage Supervisor for the 2026/27 Winter Season! This role is perfect for an experienced F&B professional with strong leadership skills, a passion for guest service, and a desire to mentor and support a dynamic team. As a Supervisor, you will oversee daily operations, coach and develop front-of-house team members, and ensure all food and beverage services meet RED Mountain’s elevated standards.
What You’ll Do
Service & Operations:
- Assist in planning, overseeing, and executing F&B operations and events.
- Supervise food and beverage service, ensuring timely delivery of meals, drinks, and guest bills.
- Ensure all checklists, requisitions, opening/closing duties, and health & safety regulations are completed correctly.
- Support other F&B operations or events as needed, communicating effectively with other departments.
- Assist with ordering products and managing inventory practices.
- Identify opportunities to improve processes and remove barriers affecting team or guest experience.
Team Member & Guest Experience:
- Champion team member and guest resolutions using RED Standards of Service.
- Engage with guests throughout events, dining, or resort experiences to deliver elevated service.
- Build resort advocacy and loyalty by maintaining positive connections with team members and guests.
- Act as an ambassador for RED Mountain, promoting internal and external events.
- Solicit guest feedback and provide suggested improvements to management.
- Ensure health and safety regulations are consistently followed.
Team Leadership:
- Participate in hiring processes, including screening, interviewing, and reference checks.
- Assist in training and supervising bartenders, servers, cashiers/attendants, food runners, and bussers.
- Identify coaching opportunities and provide timely feedback on team performance and growth.
- Contribute to standard and procedure development.
- Ensure team members have current knowledge of menu offerings and pricing.
- Foster trust, respect, and cooperation between FOH and BOH team members.
- Assist in emergency situations, making prompt decisions in the best interest of guests, team, and the resort.
What We’re Looking For
- 2–4 years of supervisory experience in a resort, restaurant, or hotel environment.
- Serving It Right and Food Safe Level 1 Certification.
- POS (Toast) and Microsoft Suite experience considered an asset.
- Excellent F&B knowledge with a desire to learn and grow.
- Ability to motivate and support a team in a fast-paced environment while fostering an inclusive culture.
- Strong attention to detail, organization, and time management skills.
- Physically capable of handling loads between 10–20 kg.
- Experience in unionized environments and working knowledge of collective agreements.
- Comfortable working primarily indoors, with occasional outdoor duties.
- Passion for guest service with the ability to anticipate guest needs.
Why Work at RED Mountain
- Lead and develop a talented F&B team in a world-class resort environment.
- Directly influence guest satisfaction and operational excellence.
- Enjoy staff perks, mountain lifestyle benefits, and a workplace that celebrates collaboration and growth.
