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Voice Call Analyst
RL-2026-002 📍 Cochin 4–5 Years Full Time
About The Role
We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.
Key Responsibilities
- Listen to and analyse AI voice call recordings against defined evaluation criteria
- Assess calls for compliance, tone, accuracy, and contextual appropriateness
- Provide structured written summaries and quality scores for each evaluated call
- Identify patterns, recurring issues, and areas for AI model improvement
- Flag non-compliant or high-risk interactions for escalation
- Contribute to feedback loops that improve AI voice system performance
Required Skills
- 4–5 years of experience in a BPO, call centre, or voice quality assurance role
- Excellent English communication skills - both written and verbal
- Strong analytical and critical thinking skills
- Ability to evaluate tone, intent, and compliance in voice interactions
- High attention to detail and ability to work with structured evaluation frameworks
Job ID RL-2026-002
Location Cochin, India
Employment Type Full Time
Experience 4–5 Years
Department Quality & Governance
Compensation Not Disclosed
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