Original job description
We are looking for a detail-oriented Receptionist to support day-to-day front desk operations for an Information Technology environment in Ottawa, Ontario. This Contract position is ideal for someone with strong communication abilities, sound judgement, and a highly organized approach to administrative support. The successful candidate will create a welcoming first impression while managing calls, correspondence, scheduling, and general office coordination with accuracy and discretion.
Responsibilities:
• Welcome visitors, respond to general inquiries, and ensure the front desk operates in a courteous and efficient manner.
• Manage a multi-line phone system by directing incoming calls promptly and taking clear, accurate messages when required.
• Coordinate calendars and arrange appointments, meetings, and other scheduling requests to support daily business activities.
• Prepare, send, and monitor email communications while maintaining a high standard in all written correspondence.
• Enter and update information in internal records, spreadsheets, and administrative documents with a high level of accuracy.
• Maintain organized filing systems for physical and electronic documents so information can be retrieved quickly when needed.
• Provide administrative support using Microsoft Word, Excel, and Outlook to assist with reports, tracking, and routine office tasks.
• Collaborate with internal staff and external contacts to help ensure smooth communication and a positive service experience.
• At least 3 years of experience in a receptionist, front desk, or administrative support position.
• Strong verbal and written communication skills, with the ability to interact effectively with visitors, staff, and external contacts.
• Demonstrated ability to manage a multi-line phone system and handle competing priorities in a busy office setting.
• Proficiency with Microsoft Word, Excel, and Outlook for scheduling, correspondence, and data management.
• Experience with data entry, file organization, and maintaining accurate administrative records.
• Well-developed customer service and interpersonal skills, with a dependable and effective approach.
• Ability to stay organized, manage time effectively, and maintain confidentiality in a focused work environment.
