Date Posted: Sep 29, 2026
Preferred Location: Nepean, ON, Canada
Alternate Location(s): Not Applicable
Internal Requisition ID: 2026-234
Requisition Type: Replacement Position
Remote Type: Hybrid Remote
On Call Required: No
Travel Required: Yes: 10%-25%
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Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results - because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Inside Sales Specialist – North America is a hands-on role that plays an active part in helping develop Ross Video’s pipeline for revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. As a direct extension of our front-line group of Regional Sales Managers, the Inside Sales Specialist facilitates sales opportunities with both end users and via Ross’ authorized business partner network.
Who you report to: Director, Inside Sales - North America
What You Will Do:
- Handle inbound, unsolicited prospect calls and convert them into sales
- Make outbound follow-up contact with existing customers via telephone and e-mail to determine customer satisfaction, cross-sell and up-sell opportunities
- Advise and assist business partners, system integrators and clients concerning sales and purchase of Ross Video product line
- Emphasize product/service features and benefits, prepare quotes, and discuss terms
- Identify decision makers within targeted leads to begin sales process
- Overcome objections of prospective customers
- Work collaboratively with Regional Sales Managers to determine and implement opportunity specific sales approaches guided by the Ross Way To Sell
- Manage the day-to-day activities to support the sales efforts within several identified sales territories, including preparing quotes and providing guidance to re-sellers, system integrators and clients to facilitate the purchase of Ross solutions
- Manage monthly pipeline review activities to ensure accurate Territory forecasting
- Ensure customer order flow by following the clean order criteria
- Maintain accurate customer data , ensure follow- through of opportunities by completing requests, documenting activity and setting up reminders for next steps within Salesforce.com
- Assist in resolution of customer issues regarding equipment, supplies, and services
- Proactively manage key sales campaigns identified in the annual territory plan
- Forecast sales activities and prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
- Maintain and expand the company’s database of prospects by entering new customer data and updating changes to existing accounts in Salesforce
- Assist in creating RFP responses
- Set up and deliver sales presentations, product/service demonstrations, and other sales activities
- Assisting in coordination and liaison with other departments
- Monitors and evaluates the activities and products of the competition including reviewing articles in trade publications to keep abreast of technological developments
- Where necessary, support efforts at trade shows, exhibits, and other events
Who You Are:
- University degree in Business Administration, or related discipline and/or equivalent work experience
- 2 years’ experience in a customer facing environment, and at least 1 year of experience in a complex sales environment, id eally in Inside Sales
- Demonstrated experience in opportunity qualification, pre-call planning, call control, account development, and time management
- Demonstrated ability to build and maintain lasting relationships with customers and partners
- Experience in sales forecasting and pipeline management
- Well-developed communication and presentation skills , both in-person and virtually
- Experience with customer relationship management (CRM) software such as Salesforce.com to product quotes
- Strong problem identification and objection resolution skills
- Ability to work in a fast paced, dynamic environment while learning complex new concepts
- Self-motivated, with high energy and an engaging level of enthusiasm
- Desire to constructively contribute to a team environment
- Bilingualism in English and French, or another lan gu age applicable to the region is considered an asset
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: 83,000 - 103,500 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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