Company Description SANY Canada is the Canadian branch of a globally recognized Forbes 500 and Financial Times Top 500 construction and heavy machinery brand. As part of SANY, a leading manufacturer of construction, mining, port, oil drilling, and renewable wind-energy equipment, SANY Canada benefits from 25 manufacturing bases and global R&D centers across China, India, the USA, Germany, and Brazil. Operating in 160 countries, SANY delivers excavators, wheel loaders, backhoe loaders, piling rigs, port machinery, and road machinery across Canada through an extensive dealer network and dedicated sales and support personnel. Canadian customers receive the latest equipment from factories in the USA and China, backed by an industry-leading 5-year/5000-hour warranty and a strong focus on personalized, high-quality customer service.
Role Description The Field Service Technician is a full-time, on-site role based in Winnipeg, MB, responsible for service, maintenance, and repair of SANY construction and heavy equipment at customer locations and dealer sites. Day-to-day tasks include performing diagnostics and troubleshooting mechanical, hydraulic, electrical, and electronic systems, completing scheduled and unscheduled repairs, and conducting inspections to ensure equipment safety and performance. The technician will document work performed, maintain accurate service records, and communicate clearly with customers, dealers, and internal teams regarding repair status and equipment conditions. This role also involves supporting warranty-related work, providing basic operator guidance on proper use and care of equipment, and upholding SANY Canada’s standards for safety, quality, and customer service.
Qualifications
- Technical proficiency in diagnosing, repairing, and maintaining heavy equipment, including hydraulic, mechanical, electrical, and electronic systems.
- Ability to read and interpret technical manuals, service bulletins, schematics, and diagnostic reports.
- Strong problem-solving skills and practical troubleshooting capabilities in field environments.
- Effective communication and customer service skills to interact with operators, dealers, and internal support teams.
- Solid organizational skills to manage work orders, service documentation, and parts coordination.
- Experience working safely with heavy machinery, tools, and lifting equipment, following all safety standards and regulations.
- Relevant technical training or certification in heavy equipment, diesel mechanics, industrial maintenance, or a related field; apprenticeship or Red Seal designation is an asset.
- Previous experience as a field service technician or heavy equipment mechanic, preferably in construction, mining, or related industries.
- Valid driver’s license and willingness to travel locally for on-site service calls.
- Comfort working in outdoor and varying site conditions and the ability to perform physically demanding tasks.
- Familiarity with basic computer
