Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
Securitas Technology Canada ffers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Essential Functions:
- Support assigned National/Key Accounts by managing service performance, coordinating issue resolution, and ensuring customer satisfaction.
- Assist with contract renewals, negotiations, account profitability goals, and identifying opportunities to expand customer relationships.
- Lead cross-functional program governance by partnering with internal stakeholders to review account performance, customer commitments, delivery progress, risks, and strategic initiatives.
- Drive customer outcomes by coordinating issue resolution, escalating risks, removing delivery obstacles, and holding teams accountable to service expectations and implementation milestones.
- Serve as a point of contact for customer concerns, ensuring timely and effective resolution.
- Collaborate with District Managers and Directors to align on reporting, performance improvement initiatives, and strategies to support customer success.
- Monitor delivery progress against customer commitments and proactively identify risks that may impact timelines, budgets, or deliverables.
- Lead program-level customer meetings and governance reviews to align stakeholders on deployment schedules, dependencies, responsibilities, and delivery commitments across multiple projects.
- Develop and update best practices, processes, and support procedures.
- Gather and act on formal customer feedback to continuously improve service quality.
Job Requirements:
- 10+ years of experience in Program Management, Strategic Account Management, Customer Success, Service Delivery, or Operations Leadership.
- Proven experience managing National, Global, or Strategic Accounts.
- Experience leading governance reviews, executive customer engagement, and strategic planning initiatives.
- Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
- Excellent communication, presentation, and relationship-building skills.
- Strong understanding of security technology solutions and service delivery environments.
- Customer-focused mindset with experience driving satisfaction, retention, and account growth.
- Highly organized with the ability to balance multiple priorities, customer programs, and deadlines simultaneously.
- Experience managing customer escalations and driving resolution across multiple functional teams.
- Skilled at identifying risks, driving accountability, and coordinating issue resolution across diverse stakeholder groups.
- Ability to work independently with minimal supervision.
Benefits:
- Highly competitive salary
- Flexible Work Arrangements
- Full Benefits as of Day 1
- Retirement Plans as of Day 1
- Short Term and Long Term Disability
- Paid vacation, holiday
- Educational Assistance
- Company Training Program
- Exceptional growth opportunities
Securitas Electronic Security is an Affirmative Action/Equal Opportunity
