Service Corporation International

Individual and Family Services · Canada

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Sales Professional - Inside Sales
Service Corporation International
Surrey, BC
- Full-time
Added 5 hours ago
SC
Funeral Director | Embalmer
Service Corporation International
St. Catharines, ON
- Full-time
Added 5 hours ago
SC
Funeral Director | Embalmer
Service Corporation International
Niagara Falls, ON
- Full-time
Added 3 days ago
SC
Funeral Services Assistant
Service Corporation International
Fort Erie, ON
- Part-time
Added 4 days ago
SC
Réceptionniste | Receptionist
Service Corporation International
Quebec, QC
- Full-time
Added 4 days ago
SC
Conseiller en Préarrangements Funéraires | Sales Professional - Inside sales
Service Corporation International
Mont-Tremblant, QC
- Full-time
Added 4 days ago
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Sales Concierge
Service Corporation International
Burnaby, BC
- Full-time
Added 4 days ago
SC
préposé(e) à l’accueil – syndiqué(e) | Hostess - Union
Service Corporation International
Pointe-Claire, QC
- Full-time
Added 4 days ago
SC
Réceptionniste - syndiqué | Receptionist - Union
Service Corporation International
Pointe-Claire, QC
- Part-time
Added 4 days ago
SC
préposé(e) à l’accueil – syndiqué(e) | Hostess - Union
Service Corporation International
Pointe-Claire, QC
- Part-time
Added 5 days ago
SC
Funeral Services Assistant
Service Corporation International
Windsor, ON
- Full-time
Added 6 days ago
SC
Sales Professional - Inside Sales
Service Corporation International
Surrey, BC
- Full-time
Added 6 days ago
SC
Crematory Operator
Service Corporation International
Toronto, ON
- Full-time
Added 7 days ago
SC
Transfer Specialist (CDN-Union)
Service Corporation International
Saguenay, QC
- Part-time
Added 7 days ago
SC
Conseiller Aux Familles | Funeral Arranger
Service Corporation International
Saguenay, QC
- Full-time
Added 10 days ago
SC
Receptionist
Service Corporation International
Edmonton, AB
- Part-time
Added 11 days ago
SC
Celebrant
Service Corporation International
Thornhill, ON · Toronto, ON
- Part-time
Added 11 days ago
SC
Celebrant
Service Corporation International
Thornhill, ON · Toronto, ON
- Part-time
Added 11 days ago
SC
Celebrant
Service Corporation International
Thornhill, ON
- Part-time
Added 11 days ago
SC
Directeur(trice) des ventes | Sales Manager
Service Corporation International
Montreal, QC
- Full-time
Added 13 days ago
SC
Funeral Services Assistant (PT)
Service Corporation International
Peterborough, ON
- Part-time
Added 13 days ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant Union
Service Corporation International
Montreal, QC
- Part-time
Added 13 days ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant Union
Service Corporation International
Montreal, QC
- Part-time
Added 14 days ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant - Union
Service Corporation International
Longueuil, QC
- Full-time
Added 14 days ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant - Union
Service Corporation International
Longueuil, QC
- Full-time

Service Corporation International

Sales Professional - Inside Sales

Surrey, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent
1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Compensation

The estimated total target for this position in the first year typically ranges from $60,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
The position includes an hourly rate of $18.25/hr as part of the total compensation structure.
Benefits include - Medical, Dental, AD&D Insurance and more
RRSP Matching and Deferred Profit Sharing company programs
Vacation is paid out each paycheck

#SCI

Postal Code: V4P 1P3Category (Portal Searching): SalesJob Location: CA-BC - Surrey

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More about this job

Responsibilities

The Family Service Counselor is responsible for generating leads, networking, and conducting presentations to assist families with cemetery arrangements. They act as the primary point of contact, building trust-based relationships to provide personalized service and ensure family satisfaction.

Requirements

Candidates must have a high school diploma or equivalent, with 1-2 years of college or relevant experience preferred. A valid driver's license and the ability to obtain an insurance license are required, along with the capacity to work flexible hours including evenings and weekends.

Skills

Lead generation
Sales
Customer service
Relationship building
Public speaking
Networking
Communication
Empathy
Computer literacy
Time management

Benefits

Medical insurance
Dental insurance
AD&D insurance
RRSP matching
Deferred profit sharing
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Lead Generation
Cemetery Arrangements
Pre-need Sales
Customer Service
Prospecting
Referrals
Insurance License
Relationship Management
Funeral Services
Client Relations
Sales Presentations
Community Networking
Account Management

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