Silk & Snow is seeking a Director, Supply Chain to lead the end-to-end supply chain operations across demand planning, inventory management and reporting, inbound supply, international logistics, fulfillment, and reverse logistics. Reporting to the COO, you will lead the Manager, Supply & Inbound Operations, the Manager, Fulfillment Operations, and the Sr Manager, Demand Planning.
Silk and Snow is growing exponentially and we are now layering on the systems, discipline, and operating rigor to set the business up for the next phase of growth. A combination that makes this an interesting place to work. As an operator, you will have a short line between your work and business results, be measured on outcomes, not optics.
In this role you will:
Supply Chain Strategy & Network Design
- Own inventory demand planning and reporting working closely with other senior leaders to ensure stock meets demand at optimum levels
- Own the Canada/US distribution network strategy including the role of import hubs and regional DCs
- Set the inbound and outbound transportation strategy providing a clear decision frameworks around the internal vs outsourced decisions across final mile and warehousing
- Lead executive-level negotiations and strategic relationships with ocean carriers, 3PLs, customs brokers, parcel and courier carriers (FedEx, UPS, DHL, Canada Post, Purolator), final-mile delivery operators, and retailer routing partners
- Lead the strategic decisions on warehouse capacity, footprint, and operating model (internally operated versus 3PL, single hub versus distributed, leased versus owned) and build business cases to support each decision
- Define the multi-year supply chain roadmap, including technology, process, and capability investments including key input from Senior Leaders and stakeholders
Performance & Cost Management
- Build the disciplines of a maturing enterprise including communication and reporting cadence, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
- Own the supply chain P&L line items, including freight, brokerage, warehousing, parcel, returns, duty, and demurrage, and deliver against budget targets
- Own the supply chain KPI scorecard for retail and DC stock levels, DTC fulfillment SLA, inventory turns, working capital impact, returns rate, and cost-to-serve by channel
- Work closely with the finance and data teams to ensure stock reporting is timely and accurate
- Lead the negotiation and ongoing management of master courier and final-mile delivery contracts (FedEx, UPS, DHL, Canada Post, Purolator, and final-mile operators); manage total delivery cost as a percentage of revenue across DTC and home-delivery channels
- Lead the negotiation and ongoing management of strategic 3PL contracts; manage total storage and warehouse operating costs across internally operated facilities and 3PL relationships, holding storage cost as a percentage of revenue to target
- Oversee landed cost, margin, working capital, and supply chain budget in partnership with Finance
- Represent Supply Chain in reporting on cost, service, and risk to the broader leadership team
- Approve major contracts and partner engagements; resolve escalations that cross functional boundaries resulting in long term relationships
Cross-Functional Partnership
- Co-own the service level, inventory health, and landed cost across channels in Partnership with the Sr Manager, Demand Planning
- Partner with Merchandising and Brand teams on launch readiness, promo support, and lifecycle planning (NPI and EOL)
- Partner with Customer Experience and Merchandising team on fulfillment service recovery and customer-facing SLAs
Team Leadership
- Lead, coach, and develop the Manager, Supply & Inbound Operations and Manager, Fulfillment Operations; building the talent bench strength through internal development and selective hiring.
- Set clear goals, priorities, expectations, and performance standards for direct reports and their teams.
- Direct and support the Manager, Supply & Inbound Operations across vendor production, international freight, customs clearance, and trade compliance for Canada and US imports.
- Direct and support the Manager, Fulfillment Operations across DTC, retail, and wholesale fulfillment, returns and reverse logistics, retailer routing compliance, the day-to-day operational and cost performance of internally operated warehouses and 3PL partner sites, and the management of parcel carriers and final-mile delivery partners across Canada and the US.
The Qualifications and Experience we like to see:
- University Degree in Supply Chain Management, Business, Engineering or related discipline
- 10+ years of experience in supply chain, logistics, or operations
- 5+ years of experience in leading other managers in an omnichannel retail, DTC, or eCommerce business
- Demonstrated experience operating across both Canada and the US, including dual-customs, cross-border distribution, and multi-channel fulfillment
- Track record of building or scaling supply chain functions in a high-growth or transformation environment
- Proven ability to negotiate at the executive level with ocean carriers, 3PLs, parcel carriers, customs brokers, and retailer supply chain organizations
- Strong financial fluency and comfortable owning a multi-million-dollar cost base and partnering with Finance on landed cost, margin, and working capital
- Comfort with an eCommerce-first technology stack including Shopify, Fulfil.io, or comparable alongside familiarity with traditional ERP and TMS platforms
Why our team members enjoy working at Silk & Snow:
- We prioritize diversity and inclusivity in our company culture
- Growth opportunities with an emphasis on hiring from within
- You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
- You can access our learning platform with lots of free courses taught by experts to support your personal and professional development
- We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.
- Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
- Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
- We foster a healthy work-life balance with our company's supportive environment
- This is not just a job but a CAREER with potential opportunities for growth and advancement
Additional Information:
This is a current open position. The salary range for this position is $130,000.00 - $170,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.
Inclusion and Belonging:
We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.
At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.
We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.
