Hiring: Appeals Assistant – Alberta Appeals Commission
Organization: Appeals Commission, Government of Alberta
Location: Calgary, AB – Onsite
Role Overview
The Appeals Commission is the final level of appeal for workers' compensation matters in Alberta.
We are looking for a Temporary Appeals Assistant (AA) to serve as the primary point of contact on appeal hearing days and provide front-line support to external parties and internal stakeholders, including Appeals Officers, Hearing Chairs, Vice Chairs, and Commissioners.
Key Responsibilities
- Provide administrative and operational support to Appeals Officers
- Prepare and distribute correspondence to participating parties
- Create and maintain Document Indexes for Appeal Documents Packages (ADP)
- Manage pre-hearing administration and identify issues that may impact hearings
- Coordinate teleconference and video conference arrangements
- Guide parties through in-person, teleconference, and virtual hearing processes
- Attend and record hearings and troubleshoot technical/process issues
- Support parties during distress, emergency, or crisis situations
- Maintain accurate appeal statuses and timelines in ACES
- Coordinate with Hearing Chairs and IT to resolve status errors or omissions
- Format, proofread, and prepare Hearing Chair decisions for publication and distribution
- Ensure decisions follow approved style guides and formatting protocols
- Review documents for errors and communicate suggested corrections
- Prepare final decisions for publication on CanLII
Key Skills
- Appeals / Tribunal Administration
- Hearing Coordination & Support
- Administrative & Documentation Skills
- Strong Written and Verbal Communication
- Document Formatting & Proofreading
- Stakeholder & Client Support
- Virtual Meeting / Video Conference Support
- Strong Attention to Detail
- Ability to manage sensitive and challenging situations
- Excellent organizational and time-management skills
- Ability to work effectively in a fast-paced environment
Additional Requirements
- Onsite position – Calgary
- Equipment and required Government of Alberta system access will be provided
- Criminal record check required
- Successful candidate must complete mandatory training, including FOIP and Security Awareness
- Parking is the responsibility of the successful candidate; public transit is available
Interested candidates Please share your updated resume to harish.a@siriinfoinc.com
