Title: Help Desk Analyst
Location: Alberta - Onsite
Education
Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent...
Other
Eligibility for Enhanced Security Clearance
Work Experience
Experience as an Application Help Desk Analyst in working with external stakeholders
Experience in user identity verification processes, and maintaining user IDs
Experience in utilization of any of the following Help Desk software or equivalency
Experience working directly with clients, and coordinating with both external
Experience working on supporting multiple applications for various stakeholders at one
Experience working with Microsoft Office tool suites.
Nice to Have
Work Experience
Experience developing and delivering user manuals and training materials.
Experience documenting user requirements, business processes, and workflows.
Experience in planning/performing/monitoring User acceptance testing.
Experience providing end user operational system support, including data
Experience supporting web-based systems with knowledge of various internet browsers
Microsoft SharePoint 2005 and higher - Experience with the design, dev
Interested candidates Please share your updated resume to harish.a@siriinfoinc.com
