Senior Account Manager
Location: Toronto, Ontario, Canada (Hybrid)
Industry: Personal Care Product Manufacturing
Work Setting: Hybrid
Are you passionate about driving business growth through strategic account management, customer partnerships, and data-driven sales execution?
We are looking for a Key Account Manager to lead the development and execution of strategic business plans for major retail and commercial accounts. In this role, you will be responsible for delivering sustainable sales growth, maximizing account performance, managing trade investments, and strengthening customer relationships while collaborating closely with cross-functional teams.
The ideal candidate combines strong commercial acumen, analytical thinking, negotiation skills, and relationship management expertise to deliver outstanding business results in a dynamic and fast-paced environment.
Key Responsibilities
- Develop and execute customer business plans that align with organizational sales and growth objectives.
- Deliver against key performance indicators including sales growth, market share expansion, profitability, distribution, and customer performance targets.
- Build strong partnerships with key customer stakeholders and become a trusted advisor for strategic business initiatives.
- Develop joint business plans that support category growth, customer objectives, and long-term commercial success.
- Lead customer negotiations related to promotions, merchandising programs, pricing strategies, distribution opportunities, and commercial agreements.
- Utilize sales data, market insights, and business analytics to identify growth opportunities and improve account performance.
- Manage trade investment budgets and ensure effective allocation of resources to maximize return on investment.
- Monitor inventory levels, product availability, and sales performance to support business continuity and growth.
- Prepare accurate sales forecasts, business updates, and performance reports for internal stakeholders.
- Manage day-to-day customer operations, responding to requests, resolving issues, and ensuring seamless communication between internal and external partners.
- Collaborate with teams across Sales, Marketing, Finance, Supply Chain, Category Management, and Shopper Marketing to execute business plans effectively.
What We're Looking For
- Bachelor's degree in Business, Marketing, Commerce, or a related field.
- 3-5 years of experience in Sales, Customer Development, Account Management, Category Management, Business Analytics, or related commercial functions.
- Proven ability to manage and grow strategic customer relationships.
- Strong commercial and financial acumen with experience managing sales performance and trade investments.
- Excellent analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies.
- Experience developing forecasts, business plans, and performance analyses.
- Strong negotiation, influencing, and stakeholder management capabilities.
- Ability to prioritize multiple initiatives and manage competing demands effectively.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office applications, business intelligence tools, and sales reporting platforms.
- Comfortable working independently while collaborating across matrixed teams and dynamic business environments.
Preferred Qualifications
- Experience within Consumer Goods, Retail, E-commerce, FMCG, or related industries.
- Knowledge of category management, revenue growth management, and trade investment optimization.
- Experience leading customer business reviews and joint planning sessions.
- Strong understanding of sales strategy development and customer profitability management.
- Experience leveraging digital tools and analytics to support commercial decision-making.
