Our client in Ingersoll is growing and looking to add a Supply Chain and Customer Service Coordinator to their team.
This dual-focused role supports purchasing and supply chain material management while providing customer service for a limited set of automotive accounts. The primary focus is on supply chain activities related to material availability for incoming material (approximately 60% of the role). A secondary focus is on customer service support for assigned accounts (approximately 30% of the role). The remaining time covers supporting tasks and cross-functional coordination. Responsibilities may be adjusted based on business needs.
The role requires clear communication with suppliers, assigned customers, and internal teams to support material flow and timely deliveries.
The role will report to the Operations Manager
Key Responsibilities
Supply Chain & Purchasing (Primary Focus)
- Support material availability for incoming material by reviewing requirements, customer forecasts, inventory levels, and exception reports.
- Prepare, release, and monitor purchase orders based on demand and material needs, and obtain supplier confirmations.
- Coordinate with suppliers on delivery schedules, material shortages, and expedites.
- Maintain item and vendor master data in the ERP system.
- Coordinate outside processing, secondary shipments, transportation arrangements, and related logistics activities as needed.
- Help identify cancelled or non-carry-over items early and notify management to support excess inventory mitigation.
- Assist with engineering change notices (ECNs), including coordination of changeover points and monitoring of related inventory.
Customer Service (Secondary Focus – Assigned Accounts)
- Provide customer service support for a defined set of assigned automotive accounts.
- Monitor daily orders, releases, and forecasts for assigned accounts (received via EDI, fax, or email).
- Maintain advance shipping notices (ASNs) and related EDI activity for assigned accounts.
- Help resolve customer and supplier issues related to shipments, deliveries, and material claims.
- Maintain customer part and program information for assigned accounts (including build-out, obsolete parts, and usage changes).
- Support contract review and updates for assigned accounts, and communicate requirements to relevant internal departments.
General
- Communicate demand changes and coordinate with internal teams as required to support timely deliveries.
- Perform other related duties as assigned.
QUALIFICATIONS:
- High school diploma required. Experience in Supply chain co-ordination or automotive customer service is an asset.
- Experience with Microsoft Office, including Excel.
- Self-motivated and able to work independently to achieve divisional and corporate goals.
- Ability to understand customer concerns and work with customers to resolve them.
- Excellent written and verbal communication skills.
- Demonstrated ability to multitask and meet quality expectations.
- Ability to work in a team-oriented environment.
