Title: Senior Program Manager
Location: North York, Ontario - Hybrid (Mon, Tues, Thurs in office/ Weds, Fri at home)
Duration: 1 Year
Pay Rate: $85/hr onwards
Position Summary:
- The Senior Program Manager is accountable for the end-to-end leadership of complex, enterprise technology programs comprising multiple projects and interdependent workstreams.
- The role establishes integrated plans and governance, aligns business and technology stakeholders, manages financials, delivery risks and dependencies, and provides clear executive-level reporting so that outcomes are delivered within approved scope, schedule, cost and quality expectations.
Key accountabilities:
- Own the integrated program roadmap and delivery plan across projects, workstreams, vendors and business teams, from initiation through implementation, cutover and stabilization.
- Establish and operate program governance, including decision forums, status reporting, scope and change control, financial oversight, quality management, stage-gate readiness, and escalation paths.
- Proactively manage program-level risks, assumptions, issues and dependencies. Escalate early with clear impact assessments, options and recommendations.
- Develop and maintain program financial plans, forecasts, resource plans and vendor commitments. Monitor performance and take corrective action where required.
- Coordinate multiple project managers and delivery leads, clarify accountabilities and sequencing, and ensure workstream plans roll up to a credible integrated schedule.
- Lead stakeholder alignment across business, TIS, operations, architecture, security, vendors and other enterprise programs. Resolve competing priorities and maintain focus on business outcomes.
- Prepare concise, decision-oriented updates for sponsors and executive leadership, including delivery health, milestones, financials, risks, dependencies and required decisions.
- Manage vendor delivery and performance, including alignment to statements of work, milestones, deliverables, dependencies, escalation management and issue resolution.
- Ensure program deliverables follow applicable TIS PMO/EPMO standards and use fit-for-purpose Waterfall, Agile or hybrid delivery methods.
- Anticipate delivery constraints, prevent surprises and operate independently in an ambiguous, fast-paced, matrix environment.
Program environment
- Lead a large, multi-project enterprise technology transformation with interdependent workstreams, stakeholders and vendors.
- Coordinate delivery across Canadian and U.S. teams and travel as required.
- Provide strong program governance, financial management, integrated planning, risk and dependency management, and executive reporting.
- Lead modernization and transformation initiatives involving complex enterprise applications, platforms, integrations and legacy technology environments.
Required experience and capabilities:
- Senior Program Manager calibre, with demonstrated success leading complex enterprise technology programs and transformation initiatives.
- 10+ years of progressive program or project management experience, including leadership of multiple concurrent and interdependent initiatives.
- Strong program governance, integrated planning, financial management, risk and dependency management, vendor management and executive reporting capabilities.
- Proven ability to manage multiple workstreams, project teams, stakeholders and vendors simultaneously in a matrix organization.
- Excellent executive presence, written and verbal communication, facilitation, negotiation and influencing skills.
- Strategic thinker and hands-on delivery leader who can translate ambiguity into clear plans, decisions and accountability.
- Bachelor’s degree or diploma in business, computer science, technology or a related discipline, or an equivalent combination of education and experience.
- Project Management Professional (PMP) designation or equivalent program/project management credential is strongly preferred.
Preferred experience:
- Experience working across Canadian and U.S. teams and with distributed or offshore delivery resources.
- Experience in a regulated utility or similarly complex enterprise environment.
- Experience with large application modernization, enterprise platform transformation, ERP-adjacent programs, cloud migration or complex integration landscapes.
- Experience with procurement and vendor lifecycle activities, including SOWs, RFPs/RFIs/RFQs, commercial commitments and performance management.
- Experience supporting organizational change, business readiness, cutover and post-implementation stabilization.
Key working relationships:
- Executive sponsors and business leaders
- Business Relationship Managers and Service/Application Owners
- Enterprise architecture, cybersecurity, infrastructure, data and integration teams
- Project managers, workstream leads and change management teams
- System integrators, software vendors and consulting partners
- PMO/EPMO, finance, procurement and vendor management teams
Working conditions:
- Hybrid office environment based in North York, Ontario.
- Travel within Canada and to the United States may be required based on program needs.
- Fast-paced environment with concurrent priorities, hard deadlines and significant stakeholder visibility.
- Occasional off-hours availability may be required for critical milestones, cutovers, escalations or coordination with distributed teams.
