Support the management team in maintaining service standards and operational checklists to ensure guest satisfaction. Coach and monitor team member performance while overseeing cash duties and product quality.

Requirements

Requires at least 12 months of experience in a busy restaurant or hotel, including supervisory and cash handling experience. Must possess ProServe and Food Safety certificates and be eligible for airport security clearance (RAIC).

Experience

2 to 5 years

Education

professional certificate

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Team Leadership
Cash Handling
Staff Training
Performance Monitoring
Operational Standards
Interpersonal Skills
Communication
Organization
Liquor Service
Food Safety

Benefits

Employee Meal Plan
Dental Insurance
Vision Insurance
Prescription Benefits
Medical Benefits
Free Employee Parking

Pay amount

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

ProServe
Food Safety Certificate
RAIC
Transport Canada
Cash Handling
Restaurant Management
Hospitality
Airport Security Clearance
Staff Coaching
Operational Standards

Original job description

$22.00 / hour
Full Time Availability
Employee Meal Plan
Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
Free Employee Parking

SSP Canada operates several restaurants throughout Calgary International Airport, including: The Kitchen by Wolfgang Puck, Belgian Beer Cafe, and Bistro on the Bow.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Responsibilities As a Restaurant Shift Supervisor Includes

Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
Understand that our guest is our #1 priority.
Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
Communicate and clarify major job duties, priorities, and expectations to team members
Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
Assist team members in developing the skills and abilities necessary for improved performance.
Ensure that products are of the highest quality.
Responsibility for overseeing cash duties.

Qualifications And Experience

Minimum of 12 months experience within a busy restaurant/hotel. Bar knowledge or liquor service experience highly preferred.
Excellent interpersonal skills and ability to interact with and motivate team members.
Excellent communication and organizational skills.
Ability to read, interpret, and articulate instructions using clear and direct language.
Able to work as part of a team within a fast paced food service environment.
Supervisory experience required.
Cash handling experience required.
ProServe certificate required.
Food Safety certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

Apply by Oct 10, 2026

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