Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Join our Staff Relief family and expect to receive Work Perks including:
· Fixed Annual Salary
· 100% employer covered Health and Dental Benefits
· Canada Pension Plan & Employment Insurance
· Shopping Work Perks
· Vacation time
DUTIES AND RESPONSIBILITIES:
- Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements.
- Calls and schedules staff for shifts and replacements.
- Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.
- Communicates changes in staffing, and arranges staff level changes.
- Provides back-up and relief for staff, as required.
- Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.
- Works collaboratively with clients, field employees and community partners.
- Acts as a problem solver for client and responds to inquiries from, community partners and field employees.
- Reports clients’ and field employees’ concerns to the supervisor.
- Directs all field employees’ professional practice concerns to the supervisor.
- Completes new client order form.
- Communicates revised schedule to staff and clients/facilities.
- Confirms employee availability.
- Maintains current seniority lists.
- Formats, prints and posts staff schedules.
- Compiles and posts call-in lists.
- Types and prints schedules, daily staffing sheets and shift reports.
- Collects, verifies, enters, and files all pertinent client and field employee data.
- Checks schedules and makes any necessary corrections.
- Assists applicants in filling out employment forms.
- Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, files.
- Other duties as assigned.
- Provides positive leadership.
- Stays customer service-oriented.
- Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief.
- Acts as an ambassador of Staff Relief.
