Location: Toronto, ON (Hybrid)
Salary: $130,000 per year
Job Type: Full-time, Permanent
Job Overview
We are seeking an experienced Site Reliability Engineer (SRE) to support an enterprise content management and digital experience platform powered by Adobe Experience Manager (AEM) Edge Delivery Services.
This role focuses on CDN and edge reliability, web application security, website performance, monitoring, incident management, release engineering, and operational resilience.
The ideal candidate has strong hands-on experience managing enterprise CDN platforms, troubleshooting high-traffic public websites, implementing monitoring solutions, and improving website availability and performance in an enterprise or regulated environment.
This is a build-and-run role offering the opportunity to establish reliability practices, monitoring frameworks, and operational procedures for a modern, vendor-managed platform.
Key Responsibilities
- Manage CDN and edge configurations, including caching, cache invalidation, DNS, TLS certificates, origin settings, and edge logic.
- Configure and maintain Web Application Firewall (WAF) rules, bot management, and web security controls.
- Implement synthetic monitoring, automated smoke tests, health checks, and alerting.
- Monitor website availability and performance using Core Web Vitals, Real User Monitoring (RUM), CDN logs, and synthetic testing.
- Lead incident response, troubleshoot customer-facing website issues, and perform root cause analysis.
- Manage vendor escalations and coordinate incident resolution with third-party service providers.
- Maintain CI/CD pipelines, Git-based deployments, release controls, and rollback procedures.
- Develop and test disaster recovery plans for content sources, repositories, and CDN configurations.
- Define and monitor Service Level Objectives (SLOs), availability targets, performance metrics, and recovery objectives.
- Identify and resolve performance issues involving JavaScript, CSS, third-party scripts, and web integrations.
- Establish configuration-as-code practices and automate operational procedures.
- Maintain operational documentation, audit evidence, access controls, and compliance records.
- Collaborate with development, security, network, production support, and business teams to improve platform reliability.
Required Qualifications
- Strong hands-on experience managing enterprise CDN platforms such as Akamai, Cloudflare, or similar technologies.
- In-depth knowledge of CDN caching, origin configuration, cache invalidation, edge logic, DNS, and TLS.
- Practical experience with Web Application Firewall (WAF) configuration, security rule tuning, and bot management.
- Experience with monitoring, alerting, synthetic testing, and Real User Monitoring (RUM).
- Strong knowledge of web performance engineering, Core Web Vitals, browser rendering, and JavaScript performance.
- Experience with Git, CI/CD pipelines, automated testing, and configuration as code.
- Experience managing production incidents, root cause analysis, and service reliability.
- Understanding of disaster recovery, change management, access controls, audit requirements, and operational risk.
- Strong troubleshooting, communication, documentation, and stakeholder management skills.
Preferred Qualifications
- Experience with Adobe Experience Manager (AEM), particularly Edge Delivery Services (EDS).
- Experience supporting SaaS or vendor-managed platforms.
- Background in financial services or another regulated industry.
- Experience with SIEM integrations and centralized log management.
- Scripting experience with Python, Java, or JavaScript.
- Knowledge of website accessibility and SEO.
- Experience supporting English and French digital experiences.
