Imagine finishing your workday just steps away from the slopes, spending your winter days skiing or snowboarding, or enjoying summer evenings after a round of golf or a hike through the wildflowers. At Sun Peaks, you have the opportunity to combine an exciting career in hospitality with an incredible mountain lifestyle.
As a key member of the Rooms leadership team at Sun Peaks Grand Hotel & Conference Centre, the Front Office Manager plays an important role in creating memorable guest experiences while leading and developing a high-performing team. Working closely with the Director of Operations, you will oversee the day-to-day Front Office operations, support team member development through coaching, mentoring and ongoing feedback, and help foster a positive, service-driven team culture.
If you're a people-focused hospitality leader looking for your next career opportunity in a place where adventure is right outside your door, we'd love to hear from you. Come work, live and play where you belong!
Note: The Front Office runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings and some overnights) is an asset.
Salary: $65,000 per year
Physical Requirement
Sedentary, work activities involve handling loads up to 5 kg; Predominately working in an indoor setting.
Accountabilities
- Demonstrates what it means to be a ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team.
- Analyzes service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the front office team.
- Owns departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding.
- Ensures upselling techniques are utilized to maximize room occupancy and overall revenue.
- Monitors cost control efforts and interprets financial statements; making recommendations for budget and forecast.
- Monitors the team members performance through supervision and service quality audits, providing timely feedback and recognition.
- Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance.
- Oversees front office supplies and par stock levels, researches product replacements and replenishments, reviews supplier contracts and brand standards, monitors supplier performance, and identifies opportunities for cost efficiencies.
Ideal Candidate
- 3 years’ minimum Front Desk experience with a minimum of 2 years of service in a leadership role; Experience in a hotel setting or related industry is required; Resort experience is a strong asset
- Post-secondary education in hospitality or related discipline preferred
- Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
- Professional and well organized with excellent communication skills in English, both written and verbal
- Excellent problem-solving abilities and ability to think on your feet
- Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
- Must have the ability to supervise, mentor, train and motivate a team
- Ability to work within and promote an innovative and multi-tasked environment
- Strong working knowledge of hotel systems, specifically Agilysys Versa would be a strong benefit
- Proficiency with computer systems required, such as Microsoft Windows applications
- A level of financial acumen and ability to budget, forecast, and interpret financial statements
What You Can Expect From Us
The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.
A sneak peek into some of the perks and benefits our Full-Time employees enjoy:
- Full access Winter/Summer Season Lift, Trail and Golf passes
- 3 weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in Resort owned outlets
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities
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