Mantles Restaurant & Lounge, located in the lower lobby of the Sun Peaks Grand and the heart of the village core, welcomes hotel guests, visitors to Sun Peaks Resort and the local community. Servers play a vital role in the dining room. They are the point of contact for the guests, make tailored recommendations, provide elevated levels of hospitality, facilitate memorable dining experiences and let their personalities shine. Servers work all meal periods; they ensure that guests’ needs are anticipated and that their dining experience is truly effortless. They work with the rest of the FOH and culinary teams to provide an exceptional guest experience delivered and maintained across the service while caring for, contributing to, and nurturing positive workplace culture. The candidate best suited to the role is an accomplished communicator and multi-tasker, knows how to drive the guest experience, is passionate about food, drink, wine, and excellent service, and will work to assist the operation by running food, seating guests, answering calls, and supporting the rest of the team, is compliant with Health & Safety, and most of all thrives in the mountains and all they have to offer. As part of the team here at the Sun Peaks Grand, successful candidates can expect a workplace culture to be proud of and benefits such as free access to skiing, snowboarding, golfing, biking, and hiking in the summer. The Food & Beverage team within the hotel is dedicated to coaching and developing its employees to further progress their goals within Sun Peaks and take them into their future. If this sounds like the ideal working environment, fill out an application to work, live and play where you belong.
Compensation Information: $18.25 per hour
Physical Requirement: Medium; work involves handling loads up to 20kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The Perks And Benefits You’ll Get To Enjoy
- Winter/Summer Season Lift, Trail and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.
Skills You Bring With You
- 2-3 Years Serving Experience.
- Serving it Right Certification.
- Excellent food and wine knowledge.
- Strong attention to detail.
- Excellent organization and time management skills with the ability to multi-task.
- Ability to work as a team as well as independently.
- Micros POS system experience.
Service/Operations
Primary Responsibilities: - Responsible for providing an exceptional dining experience from start to finish.
- Follows the Sun Peaks Grand Hotel Food and Beverage Standard of Service.
- Places orders, delivers food & drinks, and provides guest the bill in a timely manner.
- Shows a passion for hospitality, service, and food.
- Assists in any F&B Department Outlet as business volumes dictate.
- Adheres to Health & Safety Regulations at all times.
- Recommends menu items and can suggest beverage pairings.
Guest Experience - Deliver an elevated experience for our guests within our Food and Beverage Outlets.
- Develops strong guest relationships by understanding dietary restrictions/needs and can offer menu recommendations.
- Determines & ensures exceptional service delivery while maintaining a high level of professionalism.
- Handles guest concerns with the support of the Management team.
- Acts as an ambassador of the Hotel & Sun Peaks promoting internal and external events.
Team Commitment - Dedicated to working within a dynamic team that focuses on collaboration.
- Works closely with the kitchen team to improve communication between departments.
- Desires to be part of a team and contribute as such.
- Assists in emergency situations making prompt decisions in the best interest of the guest and the Hotel.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/ba5aae05-d59e-b0c0-0f6b-20a992de0327/apply?source=3761278-CS-58771
