Position: Scrum Master
Location: Toronto, ON
Job ID#: RQ11650
Duration: 6 Months
Role Overview
The Scrum Master will provide subject matter expertise and guidance on project delivery methods while supporting Agile teams and project stakeholders. The role involves preparing training materials and sessions, implementing IT standards and guidelines, facilitating Agile practices, coaching teams, resolving impediments and conflicts, and helping teams continuously improve their delivery practices.
The successful candidate will bring a strong combination of Scrum and Agile expertise, business analysis capabilities, stakeholder management skills, and practical experience working within DevOps environments.
Key Responsibilities
- Provide
subject matter expertise and guidance on specific project methods.
- Prepare
training materials and training sessions on project delivery methodology
in accordance with guidelines.
- Acquire,
customize, document, integrate, communicate, and implement comprehensive
IT standards and guidelines.
- Apply
knowledge and experience with Agile Information and Information Technology
(I&IT) methods and techniques associated with the development and
implementation of enterprise architecture frameworks.
- Facilitate
relationships between Agile teams and Product Owners.
- Help
maintain a safe and productive working environment by supporting conflict
resolution.
- Lead
Agile methodology practices and support development teams in
self-organization.
- Identify
and address gaps within the Agile framework.
- Mentor
and coach teams on removing impediments.
- Capture
feedback and document sprint reviews to support project goals and improve
team performance.
- Lead
Agile ceremonies and implement Scrum principles effectively across
development teams.
- Model
current and future business processes using BPMN and process flow
diagrams.
- Gather
and document business requirements and translate them into actionable user
stories and process documents.
- Collaborate
with Product Owners to manage product backlogs and ensure high-priority
work is well-defined and ready for development.
- Perform
gap analysis to identify opportunities for process improvement and make
recommendations.
- Track
and analyze Agile metrics, including Burndown Charts and Velocity, to
improve team performance.
- Manage
and balance stakeholder needs while maintaining alignment with development
priorities.
- Resolve
conflicts within teams and between stakeholders to support productivity
and project delivery.
General Skills
- Knowledge
and experience with Agile I&IT methods and techniques associated with
enterprise architecture frameworks.
- Strong
communication, facilitation, negotiation, consensus-building, and
problem-solving skills.
- Demonstrated
ability to effectively manage stakeholders.
- Strong
knowledge of Agile methodology with the ability to educate and coach
others.
- Experience
facilitating relationships between Agile teams and Product Owners.
- Experience
leading Agile teams in self-organization.
- Experience
mentoring and coaching teams to remove impediments.
- Experience
capturing feedback and documenting sprint reviews.
Education Qualifications - 40%
- Bachelor’s
degree in Computer Science, Information Technology, Business, or a related
field.
- Certified
Scrum Master (CSM) or similar Agile certification.
- Strong
understanding of Scrum methodology and business analysis frameworks.
- Hands-on
experience with DevOps tools and processes, particularly CI/CD pipelines.
- Proven
ability to lead teams, resolve conflicts, and support productivity in an
Agile environment.
- Excellent
communication and stakeholder management skills.
Experience Qualifications - 30%
- Advanced
certifications such as PMI-ACP, SAFe Scrum Master, or Professional Scrum
Master (PSM) are highly desirable.
- Previous
experience as a Scrum Master and Business Analyst in a DevOps environment,
bridging development and operations teams.
- Hands-on
experience with Jira, Confluence, Git, Jenkins, and CI/CD processes.
- Familiarity
with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity
with containerization technologies including Docker or Kubernetes.
- Software
development experience is advantageous and will support effective
communication with technical teams.
- Experience
in finance, healthcare, or other regulated industries is preferred.
Requirements Skillset - 20%
- Scrum
and Agile Expertise: Demonstrated ability to lead Agile ceremonies and
effectively implement Scrum principles across development teams.
- Business
Process Modeling: Proficiency in modeling current and future business
processes using BPMN and process flow diagrams.
- Requirements
Gathering: Strong experience gathering and documenting business
requirements and translating them into actionable user stories and process
documents.
- Backlog
Management: Experience collaborating with Product Owners to manage
product backlogs and ensure high-priority work is clearly defined and
ready for development.
- Gap
Analysis and Problem-Solving: Ability to conduct gap analysis,
identify process improvement opportunities, and make recommendations.
- Agile
Metrics Management: Ability to track and analyze Agile metrics,
including Burndown Charts and Velocity, to improve team performance.
- Stakeholder
Engagement: Expertise in balancing stakeholder requirements while
maintaining alignment with development priorities.
- Conflict
Resolution: Experience resolving conflicts within teams and between
stakeholders to maintain productivity and project progress.
Soft Skills - 10%
- Servant
Leadership: Ability to lead with a servant-leader approach, remove
blockers, and empower teams to achieve their objectives.
- Effective
Communication: Strong written and verbal communication skills with the
ability to communicate technical and business requirements to diverse
audiences.
- Coaching
and Mentoring: Experience coaching teams on Agile principles and
supporting continuous learning and improvement.
- Adaptability: Ability to respond to changing requirements and shifting priorities while
maintaining delivery focus.
- Collaboration: Proven ability to collaborate with cross-functional teams and foster
teamwork and shared goals.
- Conflict
Mediation: Ability to resolve conflicts within teams and with external
stakeholders.
- Time
Management and Multitasking: Strong organizational skills with the
ability to manage multiple priorities in a fast-paced Agile environment.
- Emotional
Intelligence: Strong empathy and interpersonal awareness to
effectively manage team dynamics and relationships.
Desirable Skills
- Agile
Coach certification.
- Scrum
Master certification.
- Lean
Six Sigma Black Belt, Green Belt, or Yellow Belt certification.
- PMI-ACP,
SAFe Scrum Master, or Professional Scrum Master certification.
- Prior public-sector experience.
Must-Have Qualifications
- Bachelor’s
degree in Computer Science, Information Technology, Business, or a related
field.
- Certified
Scrum Master (CSM) or similar Agile certification.
- Strong
understanding of Scrum methodology and business analysis frameworks.
- Hands-on
experience with DevOps tools and processes, particularly CI/CD pipelines.
- Demonstrated
Scrum and Agile expertise, including leading Agile ceremonies and
implementing Scrum principles.
- Proficiency
in modeling current and future business processes using BPMN and process
flow diagrams.
- Strong
expertise in gathering and documenting requirements and translating them
into actionable user stories and process documents.
Work Arrangement
- Onsite
5 days per week.
- Toronto,
Ontario.
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
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