Position: Senior Solution Architect - CRM
Location: Toronto, ON
Job ID#: RQ11560
Duration: 6 months
Role Overview
The Senior Solution Architect - CRM will lead the design of a large-scale CRM and enterprise solution architecture while advising on target solution Total Cost of Ownership (TCO). The role ensures business requirements are met while aligning with enterprise standards, policies, service specifications, cost models, and industry best practices.
This position provides leadership in solution architecture, application evaluation, integration strategy, and implementation of end-to-end Microsoft Dynamics 365 solutions within a cloud-based enterprise environment. The successful candidate will design scalable, secure, and efficient solutions that support business programs and enterprise services.
As a senior technical authority, the incumbent will lead the modernization of complex data and application environments, bridging enterprise databases, integration platforms, and cloud-native solutions. Working across hybrid environments, the role provides hands-on technical leadership in solution architecture, data architecture, integration design, and cybersecurity while driving strategic transformation initiatives.
The role will also provide technical system and data architecture expertise, undertake architecture assessments and reviews, support enterprise data needs, and provide guidance on technical architecture policies, standards, processes, controls, and solution cost estimation.
Key Responsibilities
- Lead
the design of enterprise CRM solution ecosystems and data models that
align with enterprise standards, security requirements, integration
frameworks, and best practices.
- Engage
with business and technical stakeholders to gather requirements, develop
solution architectures, provide cost estimates, support governance
approvals, and facilitate solution acceptance.
- Assess
the impact of emerging technologies and services on the existing
technology landscape and provide modernization recommendations.
- Provide
strategic architecture leadership and advisory services throughout the
project lifecycle.
- Design
scalable, secure, and maintainable Microsoft Dynamics 365 and Power
Platform solutions.
- Establish
architecture standards, reusable design patterns, technology roadmaps, and
solution governance processes.
- Lead
architecture reviews and provide technical mentorship and guidance to
delivery teams.
- Develop
architecture documentation, standards, roadmaps, and executive briefing
materials.
Technical Skills (60%)
- Demonstrated
experience in Microsoft Dynamics 365 Solution Architecture, including
design, implementation, customization, and governance of enterprise-wide
platforms.
- Knowledge
and experience in Microsoft Dataverse Architecture, including data
modeling, entity design, security models, and data management strategies.
- Demonstrated
experience designing and implementing Microsoft Power Platform solutions,
including:
- Model-Driven
Apps
- Power
Automate
- Power
Pages
- Business
Process Flows
- Experience
architecting and implementing Azure-based enterprise solutions, including:
- Azure
Integration Services
- App
Services
- Functions
- API
Management
- Cloud-native
components
- Demonstrated
experience designing Enterprise Integration Architectures and implementing
scalable integration patterns across multiple business systems and
platforms.
- Knowledge
and experience integrating enterprise applications using MuleSoft and
related integration technologies.
- Experience
designing and implementing Dynamics 365 Security Models, including
business units, security roles, access controls, and data segregation
strategies.
- Demonstrated
experience designing multi-tenant enterprise platforms supporting multiple
lines of business.
- Experience
designing, documenting, and governing REST-based API architectures and
integration standards.
- Hands-on
experience implementing and optimizing Power Automate workflows.
- Experience
designing external-facing and internal-facing digital solutions using
Power Pages.
- Experience
developing and governing Dynamics 365 extensions including:
- Plugins
- PCF
Controls
- Custom
APIs
- Azure-hosted
custom components
- Demonstrated
experience in Enterprise Data Architecture, including data models,
integrations, migrations, and information governance.
- Experience
in Cloud Security Architecture and Identity & Access Management (IAM),
including Microsoft Entra ID and role-based access controls.
- Experience
establishing architecture standards, reusable design patterns, technology
roadmaps, and solution review processes.
Communication, Consultation, Collaboration and
Facilitation Skills (40%)
- Experience
leading stakeholder consultations with business, architecture, security,
and technical teams.
- Strong
ability to translate complex technical concepts into business-focused
recommendations.
- Experience
facilitating architecture workshops, design sessions, and stakeholder
meetings.
- Experience
collaborating with Enterprise Architecture, Cyber Security,
Infrastructure, Integration, and Delivery teams.
- Ability
to influence and advise senior executives, sponsors, product owners, and
technical stakeholders.
- Experience
gathering and translating business requirements into implementation
roadmaps.
- Experience
presenting architecture assessments, solution options, recommendations,
and risks to governance committees and executive audiences.
- Strong
facilitation, negotiation, and consensus-building capabilities.
- Experience
leading architecture reviews and mentoring project and delivery teams.
- Strong
written communication skills with architecture documentation and executive
briefings.
Must Have
- Demonstrated
experience in Microsoft Dynamics 365 Solution Architecture, including
design, implementation, customization, and governance of enterprise-wide
platforms.
- Demonstrated
experience designing and implementing Microsoft Power Platform solutions,
including Model-Driven Apps, Power Automate, Power Pages, and Business
Process Flows.
- Experience
architecting and implementing Azure-based enterprise solutions, including
Azure Integration Services, App Services, Functions, API Management, and
cloud-native components.
- Demonstrated
experience designing Enterprise Integration Architectures and implementing
scalable integration patterns across multiple business systems and
platforms.
- Ability
to produce architecture deliverables including:
- Physical
Architecture Diagrams
- Solution
Architecture Documents
- Integration
Architecture Specifications
- Security
Architecture Designs
- Data
Flow Diagrams
- Environment
Architecture
Nice to Have
- Microsoft
Certified: Dynamics 365 Solution Architect Expert
- Microsoft
Certified: Power Platform Solution Architect Expert
- Azure
Solutions Architect Expert Certification
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