Calling all beauty enthusiasts who know how to source like a pro and bring standout promotional materials to life!
This role will be responsible for executing service delivery at Tag. The Account Manager,
Sourcing will communicate a vision for how Tag best serves our clients across the Sourcing
service offerings and empower and enable their team to bring that vision to life. The role
focuses on delivering operational excellence, implementing optimized cost to serve models,
applying continuous improvement initiatives, and team development.
*Must have Print Experience*
JOB DUTIES
(* denotes an “essential function”)
*Establish the quality of service delivery across their portfolio of accounts
*Implement standardized processes for all aspects of operations
*Track operational controls and ensure management information reporting requirements
are fulfilled
*Accomplish action items from account plans
*Maintain continuous lines of communication, keeping client services informed of all critical
issues and facilitating open cooperation between operations and client services
Follow delegations of authority for operations team
*Partner with functional teams, adhering to appropriate corporate policies, internal controls,
and reporting
*Manage staff performance including establishing development goals, setting business
objectives, establishing priorities, and providing ongoing performance feedback
Promote a culture of high performance and continuous improvement that values learning
and a commitment to quality
*Investigate and resolve issues escalated by the portfolio client(s) and communicate
significant issues to the Operations Director and client services
*Manage overall performance metrics of accounts/departments against contract/target
metrics
*Provide team with clear communications regarding target metrics/expectations and
support their achievements
*Manage the selection, induction, development, retention, motivation and performance of
direct reports
*Support new business implementation
*Cascade key business and organizational messages down to the associate level, per the
appropriate channels
*Share knowledge, best practices and solution designs within the relevant management
teams to ensure continuous business improvement
JOB QUALIFICATIONS
-Five or more years' experience in a print procurement, marketing services or print
management client facing environment with a mix of transactional, traditional, and direct
mail experience
-Demonstrated record implementing solutions that have permanently resolved poor
contract performance or difficult situations
-Excellent client service skills with a service-minded approach towards the client
-Proven experience in the delivery and management of complex multi-service solutions for
clients
