TekStaff's Client has a current vacancy for " BSA- Pega”
Job Description
We are looking for a strong Pega BA/BSA resource with experience in Pega Marketing and/or Pega Customer Decision Hub (CDH).
This is a 11 month contract located in Toronto, ON/ Hybrid 3-4 days/week (days are flexible).
Key Accountabilities:
- Responsible for Requirement gathering and support Design, build and execute customer marketing offers/communications based on eligibility, analytics, decisioning logic and segmentations to help elevate our customer’s experiences across channels and move to a personalized 1:1 customer journey
- Apply Next Best Action design principles to build & test decision strategies/campaign eligibility using Pega application to execute and monitor marketing offers
- Document and implement business requirements to deliver key customer interactions across multiple channels
- Analyze and synthesize data around campaign presentment and customer responses to identify trends, deliver key insights and business recommendations around a customer-first approach to driving acquisition and engagement
- Act as liaison between analytics, marketing, product lines, technology, quality assurance, business stakeholders and channel partners
- Provide subject matter expertise on customer contact and support data validation activities
- Support production incident investigations and inquiries through our department help desk email
Must Have skills:
- 5-7+ years of experience as a Technical Business Analyst
- 2+ years’ experience with PEGA CDH Marketing Campaign Delivery
- Experience with Pega Marketing/Pega Decision Manager/Customer Decision Hub (CDH) preferred
- Experience with targeted leads/campaign execution and segmentation.
- 4+ years’ experience working with large data sets and relational databases with advanced SQL skills
Nice to have:
- Familiarity with banking products
- Experience with Google Cloud Platform
- Previous experience with Data bricks.
- Recent experience with Python
Soft Skills Required:
- Strong Communication and collaboration skills
- Self-motivated, strong quantitative skills, attention to detail, a high aptitude for problem solving and a natural interest in understanding customer behavior
Education:
- Bachelor’s Degree - Analytical background with a quantitative focus, such as statistics, applied mathematics, economics, computer science
- Certified with Pega an asset
Candidate Review & Selection
1-2 rounds – In-Person Interviews – with HM – 1 hour – standard going through experience, potential scenario questions
Hiring Manager’s availability to interview: ASAP
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
